P/Time Deputy Head of Student Experience

6 hours ago

South West London, United Kingdom Gray & Associates Recruitment Services Full time
P/Time Deputy Head of Student Experience - £24.72ph - £30.21ph plus holiday pay – South West London
Immediate start for six months initially
THE ROLE
The Deputy Head of Student Experience will provide strategic and operational leadership to the Advice and Wellbeing teams to ensure that the student support services, policies and practices put students at the heart of everything they do. You will work closely with the Head of Student Experience, Heads of Programmes, Professional service teams and front facing teams to deliver a service that is proactive, inclusive and student centred.
The focus of this temporary position will be to oversee the advice and wellbeing service team, including the appropriate escalation for complex student casework, to act as a lead staff member for student critical incident responses, triage and out­ of hours crisis management, risk and safety planning (supported by the team). The team work to achieve early intervention.
MAIN DUTIES AND RESPONSIBILITIES
* Work with the Head of Student Experience, the Student Support Teams and College partners to deliver an enhanced and distinctive student experience.
* Deputise for the Head of Student Experience internally at College committees and meetings and externally within the wider HEI sector network.
* Drive a culture of excellence and student customer focus through the Advice and Wellbeing Services and across the College. To proactively lead the advice and wellbeing service team in delivering excellent, innovative and student-centred support services, with students at the heart.
* Act as a lead staff member for student critical incident responses, triage and out­ of-hours' crisis management procedures, supported by the wider Student Support and Student Centre team.
* To ensure that appropriate, person-centred support and arrangements are put in place for students with disabilities, international students, students with mental health and other associated needs.
* To lead the team to work with academic colleagues, using data and insight to ensure that appropriate student support intervention arrangements are in place to best support and communicate proactively with our students.
* Lead as the point of escalation for complex student casework when required by advisors and programmes - advising students and staff in a compassionate, unbiased and fair way, ensuring that all appropriate stakeholders, internal and external, are engaged to best support the needs of students.
* Strategic leadership and implementation of the College's Mental Health and Safeguarding initiatives in partnership with stakeholders, our students and SU.
* Provide expertise and guidance to the College on the range of student wellbeing issues, including risk assessment and management.
PERSON SPECIFICATION
* Proven working knowledge in Higher Education and understanding of the needs of students covering a wide range of disabilities, mental health, SpLD and counselling, with knowledge of current disability legislation, funding and policy implementation
* Outstanding 'customer focus' with strong attention to detail and high standards of service delivery to customers through the analysis and response to customer feedback and data to improve services, information, advice and guidance.
* Experience in leading risk assessment, crisis management and suitable safeguarding practices in an educational setting.
* Proven experience in leading professional /student service teams.
* Strong organisation, interpersonal, verbal, written and presentation communication skills, with the ability to engage with people across the spectrum of responsibilities and experiences with a collaborative and people-centric working style.
* Commitment to, and understanding of, equal opportunities issues relating to student and staff matters within a diverse and multicultural environment.
* Fully proficient in Microsoft Office, and confident in learning new systems. (Experience of working with a Student or customer record system/database is desirable but not essential).
* Knowledge of GDPR data management and data control practices.
Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

  • P/Time Deputy Head of Student Experience

    4 weeks ago

    South West London, United Kingdom Gray & Associates Recruitment Services Full time

    P/Time Deputy Head of Student Experience - £24.72ph - £30.21ph plus holiday pay – South West London Immediate start for six months initially THE ROLE The Deputy Head of Student Experience will provide strategic and operational leadership to the Advice and Wellbeing teams to ensure that the student support services, policies and practices put students...

  • Deputy Student Administration Manager

    4 weeks ago

    London, United Kingdom University of Bristol Full time

    The roleUniversity of Bristol Business School is recruiting a Student Experience Deputy Student Administrator Manager as part of a University-wide pilot to test different approaches to the Personal Tutoring model. The post holder will be a highly visible presence within the School, working with colleagues and students to ensure all students have a positive...

  • Deputy Head of Student Welfare

    24 hours ago

    South Hinksey, United Kingdom Manpower UK - RISE Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our senior leadership team as Deputy Head of Student Welfare and Designated Safeguarding Officer at Manpower UK - RISE.Key ResponsibilitiesLeadership and Management:Lead and manage the student services team, including the Head of Wellbeing and Mental Health, Head of PSHE,...

  • Deputy Head of Student Welfare

    21 hours ago

    South Hinksey, United Kingdom Manpower UK - RISE Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our senior leadership team as Deputy Head of Student Welfare and Designated Safeguarding Officer at Manpower UK - RISE.Key ResponsibilitiesLeadership and Management:Lead and manage the student services team, including the Head of Wellbeing and Mental Health, Head of PSHE,...

  • Deputy Head of Student Advice and Engagement

    3 months ago

    London, United Kingdom London School of Economics and Political Science Full time

    LSE is committed to building a diverse, equitable and truly inclusive university_ **Academic Registrar’s Division - Student Services** **Deputy Head of Student Advice and Engagement Management** **Salary from £40,229 to £48,456 pa inclusive with potential to progress to £52,095 pa inclusive of London allowance** The London School of Economics and...

  • Student Experience Associate

    1 week ago

    London, United Kingdom GatenbySanderson Full time €6

    Role: Interim Associate Dean (Academic Quality Enhancement) Start : ASAP, early October Contract: c. 80k pa FTC Days: Full time The role of Interim Associate Dean (Academic Quality Enhancement) will contribute to the development and improvement of provision for the University and its partner campuses. Monitoring and evaluation : Working in...

  • Student Experience Associate

    1 week ago

    London, United Kingdom GatenbySanderson Full time €6

    Role: Interim Associate Dean (Academic Quality Enhancement) Start : ASAP, early October Contract: c. 80k pa FTC Days: Full time The role of Interim Associate Dean (Academic Quality Enhancement) will contribute to the development and improvement of provision for the University and its partner campuses. Monitoring and evaluation : Working in...

  • P/Time Student Support and Wellbeing Manager

    1 week ago

    South West London, United Kingdom Gray & Associates Recruitment Services Full time

    P/Time Student Support and Wellbeing Manager - £24.72ph - £30.21ph plus holiday pay – South West London Immediate start for six months initially Three days per week - based on campus THE ROLE The Student Support and Wellbeing Manager will provide strategic and operational leadership to the Advice and Wellbeing teams to ensure that the student support...

  • Deputy Head of Student Exams Management and Ssc

    3 months ago

    London, United Kingdom London School of Economics and Political Science Full time

    LSE is committed to building a diverse, equitable and truly inclusive university_ **Academic Registrar’s Division - Student Services** **Deputy Head of Student Exams Management and SSC Support (maternity leave cover)** **Salary from £40,229 to £48,456 pa inclusive with potential to progress to £52,095 pa inclusive of London allowance** *** **This...

  • Deputy Student Administration Manager

    4 weeks ago

    London, United Kingdom University of Bristol Full time

    The roleWe are looking to appoint a dynamic, hardworking, and enthusiastic individual to join the School of Civil, Aerospace and Design Engineering as Deputy Student Administration Manager (DSAM). This is an exciting opportunity on a fixed term contract ending July 2025, to play an active role in the management of student administration and education...

  • Deputy Head of Student Retention

    4 weeks ago

    London, United Kingdom GBS Global Applied Knowledge Full time

    Deputy Head of Student Retention - London The Student Retention Team plays a critical role in our approach to supporting and retaining students. The purpose of this role is to support the Head of Student Retention in the leadership and day-to-day management of the Student Retention Team.   Reporting directly to the Head of Student Retention, you will...

  • Head of UK Student Recruitment

    2 days ago

    London, United Kingdom SOAS University of London Full time

    Location: London (hybrid) Hours: 35 SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and...

  • Faculty Student Experience Manager

    1 week ago

    London, United Kingdom Queen Mary University of London Full time

    About the Role The Faculty of Humanities and Social Sciences, Queen Mary University of London is seeking to recruit a Student Experience Manager who will work flexibly alongside the Faculty Education team to deliver the objectives of the Faculty’s strategy. This role will include overseeing careers initiatives and student experience projects to enhance the...

  • Deputy Head

    3 months ago

    London, United Kingdom In Toto Ed LTD Full time

    Deputy Head at In toto ed Alternative Provision Full time **Salary**: £47,669-£50,000 dependent on experience. **About us** We have a fantastic opportunity to join our In toto ed team in London and make a real difference to our students lives. We are passionate about unlocking each student’s potential through offering an alternative to mainstream...

  • Deputy Head of The Student Regulations Management

    3 months ago

    London, United Kingdom LSE Jobs Full time

    LSE is committed to building a diverse, equitable and truly inclusive university_ **Academic Registrar’s Division - Student Services** **Deputy Head of Student Regulations Management Team** **Salary from £39,313 to £47,148 pa inclusive with potential to progress to £50,614 pa inclusive of London allowance** The London School of Economics and...

  • Deputy Head of Education

    19 hours ago

    London, Greater London, United Kingdom Outcomes First Group Full time

    Job Title: Deputy Head of EducationAbout the Role:We are seeking a highly skilled and experienced Deputy Head of Education to join our team at Outcomes First Group. As a Deputy Head of Education, you will play a key role in providing a high-quality education service for our students, working closely with the Head Teacher, leadership team, and other...

  • Deputy Head of Education

    22 hours ago

    London, Greater London, United Kingdom Outcomes First Group Full time

    Job Title: Deputy Head of EducationAbout the Role:We are seeking a highly skilled and experienced Deputy Head of Education to join our team at Outcomes First Group. As a Deputy Head of Education, you will play a key role in providing a high-quality education service for our students, working closely with the Head Teacher, leadership team, and other...

  • Student Experience Coordinator

    1 month ago

    London, Greater London, United Kingdom S P Jain London School of Management Full time

    SP Jain London School of Management (SPJL) is a new OfS-registered Business school, which started operations in October 2023. Our state-of-the-art campus is located in Canary Wharf, London. We're a flexible, progressive, open-minded, and inclusive employer with driven, clever and curious people from around the world. SPJL is now looking to recruit a Student...

  • Student Experience Coordinator

    1 month ago

    London, United Kingdom S P Jain London School of Management Full time

    SP Jain London School of Management (SPJL) is a new OfS-registered Business school, which started operations in October 2023. Our state-of-the-art campus is located in Canary Wharf, London.  We’re a flexible, progressive, open-minded, and inclusive employer with driven, clever and curious people from around the world. SPJL is now looking to recruit a...

  • Deputy Head of Counselling Service

    3 months ago

    London, United Kingdom LSE Jobs Full time

    LSE is committed to building a diverse, equitable and truly inclusive university_ ***Student Wellbeing Service** **Deputy Head of Counselling Service** **Salary from £50,606 to £58,505 pa inclusive with potential to progress to £65,157 pa inclusive of London allowance.** *** The London School of Economics and Political Science (LSE) is one of the...