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Senior B2C Regulation and Compliance Officer

4 months ago

Stroud, United Kingdom Ecotricity Full time

The post holder will support the Head of Regulation and Compliance in ensuring that the company understands and meets its obligations under the supply licence conditions, Codes and other legal requirements.


The work will involve coordinating responses, extracting and mining data from our internal system, analysing and interpreting the data with support from the business and wherever possible standardising data collection and processing to respond to RFIs and otherwise meet regulatory obligations with respect to reporting requirements such as Complaint, CAB and REC reporting in a timely manner.


As required summarising obligations, providing advice, undertaking briefing sessions and preparing regulatory training for colleagues, while supporting business changes driven by regulation.


Compliance work will require monitoring appropriate activities internally in addition to the external activities of any business partners to ensure that they meet the relevant obligations.


Principal duties and responsibilities


  • Keep informed of current and upcoming regulatory obligations and support Head of Regulation and Compliance in communicating to colleagues through briefing documents and training sessions. Ensuring all company staff are made aware of their responsibilities and accountabilities related to statutory and regulatory requirements.
  • Monitor that any regulatory required changes have been understood, undertaken and escalate as necessary.
  • Liaise with internal departments to ensure that local risk registers are maintained and updated.
  • Support where required in responding to regular and ad-hoc regulatory consultations and RFI requirements for business information. This includes ensuring that relevant colleagues and third parties provide information on time, in addition to data mining and pulling essential data from internal systems as required, as well as validating information before submission.
  • Compliance activities including but not limited to monitoring appropriate activities internally in addition to the external activities of any business partners to ensure that they meet the relevant obligations
  • Support in mitigating compliance observations and monitoring through to resolution.
  • Ensure that the business meets all statutory and regulatory requirements in accordance with the Electricity Supply Industry Balancing & Settlement Code for the Supply licences held.
  • To support in ensuring that the business meets all statutory and regulatory requirements including but not limited to the Gas and Electricity Supply Licences. Attend industry external meetings as required.
  • Conform to all company policies and Health and Safety regulations such as DSE assessment and reporting of Health and Safety related incidents.
  • Review, summarise, circulate industry published change management documentation from Elexon, REC, BEIS, Ofgem and other Industry related working bodies, and advise on any actions that need addressing and checking understanding which may have an impact on the business.
  • Prepare and Chair monthly Regulation and Compliance stakeholder meetings.
  • Assist with compliance guidance on projects as required.


This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed by the Head of Regulation and Compliance; the responsibility level of any other duties should not exceed those outlined above.

Numbers and grades of any staff supervised by the post holder: Initially none, moving to manage a small team.


About You


Knowledge, Skills and Experience


  • Graduate or relevant industry experience.
  • Experience of working within a regulatory framework in the Energy Sector
  • Awareness of the Energy industry parties with knowledge of key industry projects
  • Demonstrate excellent communication, presentation, and written skills, with relevant experience of dealing with senior managers, business managers and third parties.

Key Competencies


  • Attention to detail and a commitment to quality.
  • Ability to write process flows or alternatively compliance experience.
  • Proven ability to work independently/ as a team member or remotely demonstrating organisational, multi-tasking and time management skills, combined with coaching and capabilities.
  • Solution focused with a recognition of business constraints, ambitions and operational objectives



About Us


What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Volunteering day

Hybrid working

Various company discounts (including shops, gym, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025


Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.


Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.


We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2024, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.


We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.


Ecotricity is an equal opportunities employer and is committed to providing equality for all.