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Customer Technical Account Manager FMCG

4 months ago

Llanelli, United Kingdom Graduate Planet CIC Full time
Location: Llanelli, Carmarthenshire (On site, full time)

Our client is a global leader in sustainable food manufacturing with over 12 sites in the UK , employing over 5000 people they are a great company to work for offering excellent career progression and job satisfaction.

Customer Technical Account Manager

Role:They are currently looking for a

Technical Account Manager for their retail facility in Wales.This is an opportunity to manage the day-to-day relationship between one of the UKs largest food manufacturers and one of the UKs largest retailers in regard to food safety and quality standards.Due to continued growth and expansion within the UK and abroad, this role will support the future growth and business development strategy with one of their main customers. As a key representative of the Food Safety & Quality division of the company, this role will provide opportunity for personal growth and development, operating at a strategic level, this will be a dynamic role with scope to drive and manage a wide range of customer relationship initiatives while collaborating with and supporting a high performing and effective Technical team.

Customer Technical Account Manager

Responsibilities:To work collaboratively between the customer and the company, ensuring that the company cascade and deliver the Food Safety & Quality requirements of the customer to the Technical and wider functions within the site.To operate as the company representative with customer(s) in matters all related to Food Safety & Quality on the account.Represent the Food Safety & Quality department in a positive and pro-active manner at customer head office meeting, including development gate meetings, technical reviews, product reviews etc.Develop strong relationships with both the customers and the wider site teams ensuring that the company is the supplier of choice with the customer.To be responsible for protecting at all times, the integrity of the company through positive and constructive actions and attitude.Regularly review KPIs and drive actions along with the site teams to continually improve KPIsCustomer Technical Account Manager Skills and Experience:You will ideally have:A minimum of 3 years food industry experience, preferably in a Technical / Quality role.Experience of working with large UK food retailersAccount management skills as well as a technical background, so a strong operational understanding from a quality perspective.Science/ Food Science/ other related discipline qualification at higher education level, OR equivalent experience in industry.A good understanding in the ways of working of UK retailers.Organisational skills to enable the management and development of multiple projects.Confidence to manage customers and key stake holders in a fast-paced environment.Effective communication skills, both written and verbal at all levels.Willing to build knowledge base above and beyond core experience.Full UK Driving Licence and willingness to travel as necessary.

Customer Technical Account Manager

Company Package:Market Leader in their sectorHighly competitive market salaryParking31 days holiday (including bank holidays)NEST PensionGreat food giveawaysExcellent subsidised canteen

If you would like to apply for this role, please send an up to date copy of your CV to Kate Evans

as soon as possible quoting reference GP270

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