Customer Services
6 months ago
**Here at Owens Group we are looking for someone to join our Customer Services team in our Dafen Offices. Our team focus on keeping a high standard of customer services for many companies across the UK.**
**_
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"_**
**Base Location: Dafen, Llanelli**
**Hours: 06:00 - 18:00 - 4on4off**
**Salary: PS24,000 per annum**
**Benefits**:
- 20 days Annual Leave
- Company Discount Benefits
- Company Salary Sacrifice Pension Scheme
- Life Assurance
**Key Accountabilities**
- Carry out tasks largely unsupervised to cost and quality standards.
- Plan ahead - tasks and resources
- Liaise with internal/external customers to resolve problems.
- Collect, analyse, and distribute information/data.
- Provide professional/specialist advice both internally and externally.
- Developing relationships with external customers, suppliers.
- Specify and ensure levels of support service are in place.
- Prioritise and co-ordinate workloads
**Specific Experience**
Problem solving/logical thinking
Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.
**Specific Skills**
Computer skills - Excel
Good communication skills, interaction at all levels internal and external.
Geographical knowledge
Team player with a flexible "Can-Do" attitude
**THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS
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