Customer Services

6 months ago


Llanelli, United Kingdom Owens Group Full time

**Here at Owens Group we are looking for someone to join our Customer Services team in our Dafen Offices. Our team focus on keeping a high standard of customer services for many companies across the UK.**

**_
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"_**

**Base Location: Dafen, Llanelli**

**Hours: 06:00 - 18:00 - 4on4off**

**Salary: PS24,000 per annum**

**Benefits**:

- 20 days Annual Leave
- Company Discount Benefits
- Company Salary Sacrifice Pension Scheme
- Life Assurance

**Key Accountabilities**
- Carry out tasks largely unsupervised to cost and quality standards.
- Plan ahead - tasks and resources
- Liaise with internal/external customers to resolve problems.
- Collect, analyse, and distribute information/data.
- Provide professional/specialist advice both internally and externally.
- Developing relationships with external customers, suppliers.
- Specify and ensure levels of support service are in place.
- Prioritise and co-ordinate workloads

**Specific Experience**

Problem solving/logical thinking

Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.

**Specific Skills**

Computer skills - Excel

Good communication skills, interaction at all levels internal and external.

Geographical knowledge

Team player with a flexible "Can-Do" attitude

**THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS



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