Customer Service Assistant

3 weeks ago

Nottingham, United Kingdom Utopia Recruitment Ltd Full time
Customer Service Assistant - Permanent - £26000 plus bonus - Nottingham City Centre
Office based
Great opportunity for someone with customer service experience to join modern, ever growing city centre based client.
Customer Services Specialist
My client is committed to great customer outcomes.
They blend data analytics, credit file insights, and the personal touch of a human underwriter on every decision made for their clients.
In Customer Services, we support our customers without scripts or diallers.
They have built a culture of collaboration and teamwork, and we encourage promotion from within, ensuring a better business for all.
Successful candidates will initially complete a robust 4-week onboarding process and engage with the wider business to understand that Customer Service process.
The Role
They are looking for the next generation of customer services specialists to join one of the most important departments within the business
You will engage directly with their customers through multiple different channels and manage customer relationships through the easy-to-use Salesforce CRM.
The right candidate will be someone who wants to make a difference to people, you are good at listening and won't feel the need to pass judgment. You will be comfortable offering solutions and being proactive doing your best to find the best outcome for their customers.
You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.
Skills & Experience
*
Strong communication skills both verbal and written.
*
Good organisational skills and happy multi-tasking
*
Good attention to detail
*
Great listening skills
*
Positive attitude, strong sense of pride in your work, and happy to be part of a team.
*
Good IT skills
Desirable
*
Financial services background
*
Experience dealing with vulnerable customers.
*
Call centre experience.
Benefits
*
20 days annual leave, with an additional day per year of service (capped)
*
Bonus based on personal and company performance.
*
Social events
*
Reward & recognition incentives.
*
Games and breakout room
*
Modern city centre offices near tram/bus stops/car parks
*
Eyecare scheme
*
Potential quick promotion for those who excel in roles.
*
Strong ethical culture
*
Casual dress
*
Company pension
Job Types: Full-time, Permanent Salary: Up to £26,000.00 per year Schedule:
37.5 hours a week:
Every other Saturday WFH 08:00 – 16:30
Every other Friday afternoon/evening WFH 11:30 – 20:00
One Sunday a month WFH 08:00 – 16:30
Standard Monday to Friday 08:00 – 16:30
Work Location: Office based role

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