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internal Sales Executive
2 months ago
Location: Banbury
Salary: £26,500 per annum
About the Role:
We are looking for a Customer Support Specialist to join an automotive company in Banbury. In this role, you will be the primary point of contact for our customers, ensuring their orders are processed efficiently, their inquiries are addressed promptly, and their overall experience with our company exceeds expectations.
The Benefits:
* 23 days holiday (plus UK bank holidays), increasing to 25 days after five years of service.
* Holiday Buying Scheme (option to buy up to five additional days) after probation.
* Life Insurance.
* Annual Bonus (based on business performance) after probation.
* Health Cash Plan Scheme after one year, covering dental, optical, physiotherapy, and more, with optional family cover.
* On-site training and excellent career progression opportunities.
* Modern facilities with free car parking.
* Annual Summer Social and other ad-hoc employee functions.
* Opportunities for charitable fundraising.
Key Responsibilities:
* Respond to customer inquiries and orders received via email, phone, and online platforms.
* Place customer orders within one hour of receipt.
* Send order acknowledgements to customers, confirming all details.
* Ensure customer purchase orders are correctly stored in relevant folders.
* Record lost sales for reporting purposes.
* Report any customer complaints to the business promptly.
* Follow and complete any special customer requirements before dispatching goods.
* Issue Returned Material Authorization (RMA) references to customers.
* Arrange collections and deliveries according to customer guidelines.
* Allocate delivered stock to customers and inform operational team leaders.
* Maintain customer order books and updatedcustomers on delivery timelines.
* Assist customers in identifying the correct applications using registration or chassis numbers, providing technical support when possible.
* Prepare and circulate the Daily Sales Report.
* Coordinate with Product Management for non-stocked product requests.
* Upload customer deliveries to online platforms and create necessary shipping notifications and delivery notes.
Skills and Profile Required:
* Excellent verbal and written communication skills with strong attention to detail.
* Ability to work systematically and follow established processes.
* Able to work independently and as part of a team, collaborating with other departments as needed.
* Proficiency in Microsoft Office 365, particularly Excel, Word, and Outlook.
* Experience in a customer-facing role such as retail or a contact centre.
* Ability to work under pressure while maintaining a positive and enthusiastic attitude.
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