Client Services Administrator
1 week ago
To undertake prompt, accurate and timely sales administrative support as part of a team and also specifically to support the International Sales Manager to ensure excellent service levels and opportunities for sales and brand expansion
Your new role
- Order Processing
- Code and input all customer orders accurately onto our computer system and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
- Check special instructions for supplier on Purchase Orders to ensure full detail is supplied and updated if required.
- Apply supplier contribution discounts to purchase orders as agreed by Sales
- Follow up and action any ‘Goods In Failure’ and ensure that daily deliveries are received in line with customer expectations in liaison with Technical and Warehouse, taking prompt remedial action in the event of non- delivery or inaccurate delivery.
- Optimise timely delivery of products using supplier delivery schedules, whilst structuring customer expectations as appropriate.
- Monitor the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc) to minimise haulage where possible and advising sales accordingly.
- Collate the necessary administration for export logistics as required – regions to be confirmed.
- Share responsibility of Non-Conformance administration from product received through Goods In.
- Build strong working relationships with International Sales Managers communicating flexibly and proactively by phone and email allowing for different time zones.
- Create commercial opportunities from nominated customers through acting as their point of contact, developing account plans, conducting product reviews, sales budgeting, implementing promotional campaigns, handling pricing queries and complying with internal reporting requirements.
- Liaise with technical, who co-ordinate product labels, specifications, outer case labels, certificates with suppliers and customers (new and existing) in order to manage customer expectations.
- Monitor and track customer complaints to ensure effective resolution and customer satisfaction, including recompense from suppliers as appropriate.
- Possibly attend shows and build relationships, generate enquiries and sample products.
- Be the initial point of contact for all visitors, ensuring that they sign in and are dealt with promptly and courteously, in liaison with the person they are here to see.
- Answer the phones in line with company standards responding to queries or ensuring they reach the appropriate person to deal with them.
- Request all samples for customers and advise the correct parties when these will arrive
- Provide support to team members as appropriate to ensure timely completion of work
- Undertake other projects and tasks as delegated by Line Manager and in support of sales team. Suppliers & Products
- Ensure all product information, both existing and new is maintained uptodate (product codes, suppliers, packing specs, supplier pricelists) and distributed as appropriate.
- Calculate supplier agreed accruals quarterly preparing sales reports and figures for checking and sign off by line Manager.
- Ensure supplier pricelists are maintained up to date and accurate as negotiated by management on spreadsheets and computer system. Invoices
- Investigate and resolve all purchase invoice queries.
What you'll need to succeed
Decision making:
Managing own workflows to ensure completed in line with line manager’s expectations, liaising closely in case of issues. Problem solving:
Finding ways around the systems to improve processes
Managing customer expectations
Highlighting coding issues to resolve queries
Clarifying client queries and refer to management
Highlighting and solving day to day order issues directly with the customer.
Working on several NPD projects and product launches simultaneously, in-market launches (new customer – new country), over a time critical period. Skills Knowledge and Competencies Interpersonal
Attention to detail
Communication skills
Conscientious
Reliability
Team player
Methodical Technical
Excellent IT skills
Supply chain and exporting experience beneficial Measurement data:
Accuracy of ERP computer system
International Sales Manager feedback
Good team feedback
Suggestions for improvements to systems and procedures
Timely and accurate delivery of customer requirements
What you'll get in return
- Salary to be discussed with consultant
- 4% pension match
- On-site parking
- Permanent position
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4554535
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