Server The Savoy Hotel

3 weeks ago

London, United Kingdom AccorHotel Full time

 

Job title: Server

Department: Savoy Lounge

Inspired & supported by: Restaurant General Manager

Salary: 34360 including service charge

 

Your purpose will be:

You are an ambassador for exceptional service which is the hallmark of The Savoys food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.

 

You will be accountable for:

  • Delivering a memorable and professional 5star service experience
  • Advising guests through enthusiastically sharing your knowledge about our F&B offering
  • Delivering on all standards policies and procedures to create memorable luxury guest experiences

 

Your key responsibilities & contribution will be:

  • Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
  • Engage with guests to offer exceptional experiences across all aspects of dining including breakfast afternoon tea and evening dining
  • Assisting guests regarding menu choices in an informative and enthusiastic way
  • Taking reservations with all required details
  • Boosting our revenue through upselling and other creative initiatives
  • Sharing knowledge of offers promotions preparation general hotel knowledge and Savoy stories

Qualifications :

What you will need to do in this role:

Essential:

  • 12 years of serving or hosting experience in a luxury hospitality environment
  • Passion for and understanding of 5star hospitality and what it takes to deliver it
  • Empathetic with a talent for building rapport and reading each guests desired level of interaction
  • Quick thinking resourceful and able to solve problems at the moment
  • Ability to remain calm and courteous at all times
  • Ability to work well under pressure in a fastpaced and changing environment
  • Able to work collaboratively as part of a team
  • Flexibility to work shifts including weekends and holidays as per the hotels operational needs as well across the day for breakfast afternoon tea and evening
  • Good knowledge of spoken and written English
  • Rights to work in the UK

Desirable :

  • Basic knowledge of a POS System
  • Basic knowledge of Open table
  • Industryrelated certifications (i.e. WSET)

 

Please note that we believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


Remote Work :

No


Employment Type :

Fulltime

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