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Service Team Leader

4 months ago

Glasgow, United Kingdom Scotec Lifts Ltd Full time
We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team.
Responsibilities within this role will include:
* Assisting and coordination of Service Engineers
* Providing general assistance and guidance to the Service team
* Reviewing engineer's routes to maximize production and reduce travel times, fuel costs etc.
* Ensuring all planned visits are completed per calendar month including insurance items.
* Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
* Reviewing and influencing engineers productivity
* Co-ordinating external and internal training requirements and mentoring the teams progression.
* Undertaking H&S Audits and ensuring overall H&S compliance
* Providing customer technical support as required and improvement and repair opportunities to Account Manager.
To apply you will have demonstrable experience as a Lift Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
A level of IT experience is necessary in word, excel and outlook