FM Helpdesk Coordinator

Purpose of the role:
Provide administrative support to the Property Department and fieldbased teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility.
Provide specialist support on repair and maintenance systems aligned to the respective business, administering contractor quotations and for providing oversite to ensure that activity is completed proactively.
To maintain business continuity at all times, prioritising activity accordingly.
Demonstrate a proactive approach and identify opportunities for better ways of working and sharing best practice amongst the wider Property Support Team.
The role requires an excellent communicator, highly-organised, acting as a key link between field based staff, contractors, suppliers and administrative colleagues.
The role requires a flexible approach to the working week.
Key Responsibilities – Duties and Responsibilities:
To provide comprehensive administrative support to the Property Department

Conduct weekly structured calls with Property Managers where required.

Proactively support and undertake administration in the following areas (dependent upon business alignment):

Management of the internal property systems daily workflow (Property Universe / CRM or Pro-Nett)

Proactive approach to the management of Planned Maintenance Visits (PMV’s) to ensure no risk to the business exists.

Administration associated with closed houses, F&F valuations and utility services management.

Dilapidation activity

Distribution and responses to statutory notices

Change of agreement activity

R&M and capital activity through the respective system, including quotations and planned maintenance visits.

Manage the day to day performance of service providers and contractors to maintain business continuity and achieve agreed service levels.

Full engagement with site transition process and movements of pubs internally, ensuring transition period is minimised and ensuring all actions are completed in time for transfer.

Provide support for capital investment activity.
Skills, Experience and Qualifications:
Commercial awareness; understands the need to work with pace and accuracy

Effective time management and organisational skills; administering multiple tasks within budget & deadline.

Clear written & verbal communication skills with good attention to detail

Proactive team worker able to work with autonomy.

Strong interpersonal skills demonstrating ability to develop relationships and manage customer expectations and business needs.

Service orientated; takes ownership with strong focus on call management and query resolution.

Positive, can do approach; adapts to changing priorities.

Demonstrates strategic thinking.

Confident to manage conflict.
A little bit about us…
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What's in it for you? 
25 days annual leave

Annual Leave Purchase Scheme

Pension

Vitality Healthcare

Opt in dental insurance programme

Annual bonus scheme

The Stonegate discount card offering discounts across our managed estate

Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at .
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
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