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Customer Service Coordinator
3 months ago
We are working with a leading developer investing in great design and building superior specification homes.
They are looking for a Customer Service Coordinator, with excellent people skills and proficient IT knowledge to manage customers from the point of handover within their 2 year warranty period. You will strive to provide exceptional Customer Service and assist in the development of Customer Service standards, policies, and procedures.
You will have a Customer Service background in property and have excellent customer service skills, and want to join the business at time of growth.
On offer is a
basic salary of £35,000 plus bonus.
In this role, you will use your communication and customer service skills, and a willingness to ensure customer ’ satisfaction is at the center of everything you do. You will be ambitious and driven as the company takes pride in developing their talent and progressing their careers.
You will be part of a close knit Customer Service team and report to the Customer Service Manager.
You will be expected to:
Ensures all valid defects and maintenance requests are dealt with, organising completionnof works identified at the Handover Meeting within the agreed timescales.nBe the first point of contact to answer and deal with all calls and enquiries relating tonthe developments.nDelivers consistently high-quality and professional customer service, to internal andnexternal customers by telephone and in written communications.nSeeks to continually improve customer satisfaction.nImplements systems and procedures to enable all maintenance requests received fromninternal and external customers to ensure they are resolved within agreed timescales.nMaintains regular communication with Maintenance Technicians, Site Managers,nContractors, Managing Agents, the Sales Team and NHBCnAllocates work to the Maintenance team within agreed timescales, managing thenMaintenance Technicians’ diaries.nUpdates customers and reportingnReports issues with defects managementnManages customer complaints to reduce escalation.
To be successful in the role, you will have:
Previous experience as a Customer Service Coordinator, ideally having worked for a housebuilder, developer or housing association in a Customer Service/Care rolenIT literacy with an excellent telephone mannernProfessional with a positive attitudenAbility to multi-task whilst remaining calm under pressurenExcellent interpersonal skills and customer service with strong communication skillsnProactive and able to take initiativenFull and valid UK driving licencenThe right to work in the UK
Please note: due to the volume of applications, only successful candidates will be contacted.
