Customer Service Coordinator

5 days ago

Biggin Hill, United Kingdom Alchemy Global Talent Solutions Full time

Our client is a leading removals company dedicated to providing exceptional service, is currently seeking a skilled and experienced Customer Service Coordinator to join their dynamic team based in South London.


Responsibilities:

  • Provide support to customers throughout the entire moving process, ensuring a smooth and satisfactory experience.
  • Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
  • Maintain accurate records of moving complaints, their causes, and resolutions.
  • Monitor and respond to online and email reviews appropriately.
  • Coordinate and manage some moving client files as required.
  • Address and resolve moving customer queries and complaints promptly and effectively.


Requirements:

  • Strong customer service skills are essential.
  • Experience in handling complaints is preferred.
  • A negotiator with strong conflict resolution skills.
  • Moving industry experience is advantageous but not essential.
  • Ability to manage multiple tasks and coordinate effectively.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with strong organizational skills.


If you meet the above criteria and are interested in joining a successful removals company, please contact Alchemy today.

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