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Customer Service Coordinator
3 months ago
Our client is a leading removals company dedicated to providing exceptional service, is currently seeking a skilled and experienced Customer Service Coordinator to join their dynamic team based in South London.
Responsibilities:
- Provide support to customers throughout the entire moving process, ensuring a smooth and satisfactory experience.
- Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
- Maintain accurate records of moving complaints, their causes, and resolutions.
- Monitor and respond to online and email reviews appropriately.
- Coordinate and manage some moving client files as required.
- Address and resolve moving customer queries and complaints promptly and effectively.
Requirements:
- Strong customer service skills are essential.
- Experience in handling complaints is preferred.
- A negotiator with strong conflict resolution skills.
- Moving industry experience is advantageous but not essential.
- Ability to manage multiple tasks and coordinate effectively.
- Excellent communication skills, both written and verbal.
- Detail-oriented with strong organizational skills.
If you meet the above criteria and are interested in joining a successful removals company, please contact Alchemy today.
