Scheduler/Planner
3 weeks ago
Temp-to-Perm – Full Time 40 hours p/w
Salary: £26,000 p/a
Seeking a motivated team player passionate about making a positive impact on lives. If you thrive working independently and collaboratively, we have an opportunity for you.
Join a family business established by brothers who still run the business today and grew to become a nationwide leader in the provision of property services and social housing maintenance with an inclusive culture in place. They work with some of the UK’s largest building owners, landlords and facilities managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Enjoy the full benefits of work-life balance, where everyone involved wins, undergo paid training programs, and make a closer step towards your future career progression.
Your Responsibilities:
* Effectively schedule works for Engineers and prioritises appointments as they occur throughout the evolving working day
* Schedule and plan work in your diary
* Communicate well with supervisors/managers and work on your initiative
* To be the single point of contact for anything administration-related
* To provide the second point of contact support for all queries from customers, clients, and residents via the Customer Service Team
* Record all activity from inbound phone calls/emails within the in-house system (training provided)
* Assist in dealing with incoming emergency calls from residents and clients
* Provide excellent customer service skills to customers, clients and residents
The successful candidate will have:
* Have previous experience in a busy call/contact centre or a front-line customer service administration role
* Experience with CRM or in-house database systems
* Experience in scheduling works for multiple engineers/workforce
* Excellent IT skills and a confident telephone manner
* Experience within the social housing sector (desirable)
If you have any questions, contact Slava anytime via the details below
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