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Contact Centre Team Leader

3 months ago

Little Altcar, United Kingdom Red Recruitment Full time
Red Recruitment is recruiting a Contact Centre Team Leader to join our client, a specialist insurance provider with over 40 years of experience helping people secure motor insurance across the UK. This position is located in Liverpool and the salary is £33,000 per annum.
The ideal candidate will have people management experience.
Benefits and Package for a Contact Centre Team Leader:
Salary: £33,000 per annum plus an achievable bonus of £2,500 paid quarterly
Hours: Monday - Friday, hours between 9am - 5.30pm (37.5 hours per week)
Contract Type: Permanent
Location: Liverpool
31 days annual leave, including bank holidays (potentially increasing to 35 days per year depending on grade and length of service)
Additional Buy & Sell Holidays
Company Sick Pay Scheme
Company Paid Maternity & Paternity Leave
Generous Company Pension Scheme
Online vouchers and discounts
Fresh fruit Deliveries twice a week
£250 Refer a friend bonus
Cycle to work scheme
Free eye test vouchers and a contribution towards the frames
Free self-development and qualifications via Magpie Learning
A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
Regular Employment Engagement including ongoing competitions with fantastic prizes
Charity fundraising eventsKey Responsibilities of a Contact Centre Team Leader:
Leading a team of Total Loss, Fire and Theft Handlers
Managing the team's performance, dealing with all aspects of people management including auditing, absence, holiday approvals and time management
Undertaking handler audits, raining and developing the team members' needs along with driving integral data and prompting correct liability decision-making
Mentoring and coaching the team with technical knowledge
Maximising capture opportunity for the service providers to deliver the right outcome for both the customer and the businessKey Skills and Experience of a Contact Centre Team Leader:
Proven ability to positively influence team members through a culture of openness, trust and respect
Previous motor claims experience is advantageous but is not essential
You should have people management experience
Having a clear, focused and determined approach to problem solving
Persuasive, strong and confident communication skills are required for this roleIf you are interested in this position and have the relevant experience required, please apply now
Red Recruitment (Agency)