Meetings & Events Coordinator

2 weeks ago

Manchester, United Kingdom IHG - Kimpton Clocktower Manchester Full time
A fantastic opportunity for a Meetings & Events Coordinator to join us at Kimpton Clocktower on a Full-Time contract
You will earn £13.15 per hour, equal to £27,098.27 salary, plus on target bonus of 10% of annual base salary
At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests
Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans
Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
Our passion is YOU…come as you are
Here, you will have space to:
Be yourself - bringing the real you to work, with your unique personality we want you to be who you are
Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right
Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day
We are looking for a Meetings & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.
You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets.
Given the nature of this role it’s important that you have some Reservations, Groups, Meetings & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.
To succeed as a Meetings & Events Coordinator, you will need:
To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
To accurately input all enquiries into Sales and Catering system
To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
To actively work as part of a team to achieve the department objectives and budget
To actively consider prevention, recovery and investigation of any complaints
To liaise with clients to ensure that accurate details for each event & reservation are obtained
To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
To establish client requirements and identifying how the hotel can facilitate their needs
To respond to all M&E enquiries in-line with company standard
Our Meetings & Events Coordinator enjoy a range of benefits including:
Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
Taxi subsidy for shifts starting/ending between 23:00-06:00.
Subsidised childcare support
Meals whilst on duty
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
We provide every colleague company sick pay and life insurance
Amazing discounts for our hotels and restaurants around the world
Discounts from over 15,000 stores – all the way from retail to cinema
Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Meetings & Events Coordinator
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today

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