Customer Experience Advisor

2 months ago


Ditton, United Kingdom Polypipe Building Services Full time
Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years.
We are currently recruiting for a Customer Experience Specialist who will be responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.
Key Responsibilities:
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Order processing, planning and scheduling to Effast markets in a timely manner, adhering to daily deadlines
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Ensuring all orders are processed in a timely manner following the customer’s journey from order input to delivery
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Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any back orders and feeding back to customer
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Respond to customer enquiries and ensure all queries are resolved in a timely manner, providing proactive customer updates
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Regular contact with every customer to forge relationships, provide support and strengthen bonds
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Communicating with internal and external customers at all levels
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Management of all customer accounts for Effast, investigating monthly query lists for key accounts
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Full support to the external Sales team
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Provide training to Cross Functional roles where necessary
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Provide ad-hoc support to the UK Customer Experience Manager and Internal Sales & Business Development manager as requested
Skills & Requirements:
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Good working knowledge of IFS and Microsoft Office applications.
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Excellent communication skills.
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Understanding of the supply chain process.
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Effective liaison with other departments of the business at all levels.
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Ability to multitask and work to tight deadlines.
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Work effectively as a team as well as individually.
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Have a passion for customer service and work well with others to provide the best we can.
Benefits & Working Hours:
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Monday - Friday flexi start/finish of 8:00/9:00am until 4:30/5:30pm. Fridays are 8:30am until 3:00pm
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Hybrid working once training is complete
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25 days holiday entitlement
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Save as you earn Sharesave Scheme
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Cycle to work scheme
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Contributory pension scheme - matched up to 8%
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Life assurance (linked to pension scheme membership)
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Free flu vouchers
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Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
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Staff discount on all Genuit Group products
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Free on-site parking

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