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Tenancy Specialist Team Leader
4 months ago
Monday - Friday
Ongoing Temp - Perm position
8am - 5pm
Hybrid working (2 days in office)
£22.57-£24.08p/h PAYE
Must have a strong background within ASB, Housing Fraud, Tenancy, etc.
Main purpose of the role
To support the Tenancy Specialist Manager in the delivery of a regional anti-social behaviour and housing fraud service.
To effectively manage and drive high quality performance of a regional team to deliver an effective and professional response to issues of anti-social behaviour.
The Tenancy Specialist Team Leader is responsible for the day to day supervision of a regional team of Tenancy Specialist to deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, ensuring that our neighbourhoods are places that residents want to live.
Successful delivery will involve a strong collaborative approach with key external partners across the region and with other Clarion departments.
Key Accountabilities
Ensure the Tenancy Specialists (TS) are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
Positively promote and embed Clarion values and ways of working.
Provide guidance and support to TS to build a high level of individual and team knowledge and expertise in areas of ASB and tenancy fraud.
Ensure that TS have a thorough understanding and comply with policies, procedures and business processes.
Work with the Neighbourhood teams to map ASB hotspots and identify positive medium term and longer term solutions to ASB, inform the local Neighbourhood Plans and local offers.
Work with local partner agencies to ensure an effective multi agency response to serious or persistent problems of ASB and tenancy fraud.
Work with Courts and court user groups across the region to ensure we are compliant with court civil procedures and any pre-action protocols and has a positive working relationship.
Developing and supporting effective working practices and cross team collaboration particularly in respect to the local delivery of ASB services and tenancy enforcement action.
Providing guidance and support to TSs on more complex cases, using experience in ASB to make key decisions on initial actions particularly high risk cases. Building a high level of individual and team knowledge and expertise in areas of ASB to ensure a consistently high standard of service delivery and instil a culture of continuous improvement.
Ensure TSs are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction. Ensure that TSTOs have a thorough understanding and comply with Clarion policies, procedures and business processes. Positively promote and embed Clarion values and ways of working.
Lead and motivate the Tenancy Specialist Team through monthly 1:1 meetings, team meetings and annual performance reviews to ensure key performance targets are being met within service standards.Skills & Attributes
Understands and demonstrates a strong customer focus consistent with the values.
Positive mind set with a focus on solutions rather than obstacles.
Ability to find innovative solutions to challenges.
Resilient and able to imbed change and drive a new way of working.
Skilled in understanding performance and able to deal with underperformance effectively.
Strong leadership and management skills with sound judgement and confidence to make decisions.
Able to develop effective working relationships with colleagues across Clarion and external agencies.
Excellent communication skills, able to adapt approach to the audience.
Can effectively support and motivate others, including those working remotely.
Excellent communication skills, able to adapt approach to the audience.Experience & Knowledge
Extensive knowledge of best practice in tackling anti-social behaviour.
Significant experience of achieving successful outcomes in managing ASB.
Demonstrable achievement in developing a team to build team competence and performance.
An understanding of using data to analyse and identify trends and hotspots and develop appropriate responses.
A good understanding of good practice in managing tenancy fraud and key legislation#J-18808-Ljbffr
