Contact Centre Team Leader

1 month ago


Leverstock Green, United Kingdom Butlin's Full time
Description
About the Role
Working within our Contact Centre, the purpose of our Team Leader is to help guests who are either thinking of coming to Butlin’s to have a great experience or need to review their current Butlins booking. From the very first contact as the leader, your role will be to support your team by ensuring they are coached and developed in a way that helps them to perform at their very best.
You’ll need to take responsibility for setting KPI’s and monitoring the success of each of your team, sharing the progress and setting new goals in regular one to one’s and team meetings.
The Team Leader will report directly to the Sales and Service Manager who will support their coaching and development journey and ensure a cycle of continuous improvement. This will be completed by providing training and feedback so that the Team Leader always knows how they are doing, and how they can be their very best.
About You
We are looking for a passionate and forward-thinking Team Leader to join our Contact Centre team. This role would suit someone who has experience of working as a Leader within a customer service or contact centre environment. You will be a role model of our culture and create a positive environment for our team and our guests.
Working in a fast-paced environment, you should be able to multitask and effectively communicate with your team to help them develop within their career here at Butlin’s.
Our Contact Centre takes a mixture of sales and customer care calls, so you should be confident in speaking to our guests when required to maximise any sales / customer care opportunities, whilst also supporting the team in promoting Butlin’s in the correct way. Having a quick thinking and problem-solving attitude is important in this role as you there may be times you need to speak to our guests through any objection (escalated calls).
You will have experience in dealing with a broad range of performance management and challenging people issues, all the time demonstrating great leadership skills and drive team performance to achieve all Service Levels.
Shift Patterns
Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.
You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s
  • Team Leader

    4 weeks ago


    Green Ore, United Kingdom Brook Street Full time

    **Role: Team Leader** **Wage: £23,400 (£12 an hour)** **Contract: Full time, Permanent** Here at Brook Street Social Care, we have lots of exciting opportunities to work with leading care providers in the Wells and Mendips area. We currently have a demand for two Team Leaders. **About yourself**: - You will have a Level 3 in Health and Social Care or...


  • Wrea Green, United Kingdom Ribby Hall Village Full time

    **Guest Experience Assistant - (Contact Centre based)** **Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistant to join a busy customer focused contact centre team.** We have a fantastic opportunity available for a highly motivated individual, with a passion for customer service, to join our reservations team as **Guest...

  • People Team

    3 weeks ago


    Leverstock Green, United Kingdom Butlin's Full time

    DescriptionAbout the RoleWe have an exciting opportunity for a People Team and Office Coordinator to join our team in Hemel Hempstead. Working closely with our People Projects Manager and specialists from across the People Team function, you will support in a number of key people projects, supporting with elements such as data collection, data manipulation,...

  • People Partner

    3 weeks ago


    Leverstock Green, United Kingdom Butlin's Full time

    DescriptionAbout the RoleWe have an exciting opportunity for a People Partner to join our team based in Hemel Hempstead. This role is office based so you will need to be able to travel to our office in Hemel Hempstead and we're looking for someone to be based in the office on a full time basis.Reporting to the Head of Reward, Policy & Payroll, you will be...


  • Acocks Green, United Kingdom Kelso Care Consortium Ltd Full time

    **Job description** **Kelso Care Consortium** **Job Description: Senior Support / Team Leader Supported Living Services** **ROLE SUMMARY** Working within Kelso Cares Supported Living Service, helping ensure quality Support and care to those who use our services. Acting as the First line of management to your colleagues and supporting senior managers to...


  • Leverstock Green, United Kingdom Oradent Dental Care Full time

    **Treatment Coordinator** **Our Company** Oradent Dental Care are a growing dental care provider in the UK who are dedicated to offering a high standard of quality patient care in the local community. The practice offers patients a full range of private treatment options, including Smile Makeovers, Specialist Dental Implants and Oral Surgery, Invisalign and...

  • Warehouse Team Leader

    4 weeks ago


    Emersons Green, United Kingdom Medequip Assistive Technology Ltd Full time

    **Position**: Warehouse Team Leader **Department**: Medequip Assistive Technology Ltd **Location**: Unit 105, Farendell Road Emerald Business Park East, Emersons Green, Bristol BS16 7FF **Hours**:Full time, 37.5 hours per week, Monday - Friday 9-5pm, 45 minute lunch **Salary**: £24,000 per annum This is an incredible opportunity to work for a...


  • Leverstock Green, United Kingdom Twentyfour Recruitment Ltd Full time

    Join our client, an infrastructure company, a leader in delivering exceptional projects that shape the future. With a commitment to excellence and innovation, they pride themselves on fostering a safe and sustainable working environment. As they continue to expand, they are seeking a dedicated Health & Safety Manager to uphold their high standards and ensure...


  • Acocks Green, Birmingham, United Kingdom Kelso Care Consortium Ltd Full time

    Job descriptionKelso Care ConsortiumJob Description: Senior Support / Team Leader Supported Living ServicesROLE SUMMARYWorking within Kelso Cares Supported Living Service, helping ensure quality Support and care to those who use our services.Acting as the First line of management to your colleagues and supporting senior managers to ensure the effective,...

  • Team Leader

    2 weeks ago


    Edmonton Green, United Kingdom Card Factory Full time

    Job Introduction **Location:new edmonton green** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...


  • Gretna Green, United Kingdom Clearwater People Solutions Ltd Full time

    Our client, a growing company within hospitality, is looking to hire an Operations Team Leader, this role will have 2 direct reports and will be based on site 5 days per week on a full time permanent basis. **Key Responsibilities for the Operations Team Leader: - ** Managing the partnerships within the company - Leading a team of 2 direct reports ensuring...

  • Team Leader

    4 weeks ago


    Grazeley Green, United Kingdom Greene King Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.   Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country,...

  • Senior Team Leader

    1 month ago


    Sarisbury Green, United Kingdom Care First UK Recruitment Solutions Full time

    Senior Team Leader Bursledon / Stoney Cross / North Baddesley Must be a car driver Covering 3 services - LD/Autism/Challenging Behaviour - £27500 per annum Working 5 days out of 7 (8 hour shifts) + occasional sleep ins Tired of not being appreciated? Current job become mundane? Truly looking for a job that will excite you when you wake up?Looking for a...


  • Gretna Green, Dumfries and Galloway, United Kingdom Clearwater People Solutions Ltd Full time

    Our client, a growing company within hospitality, is looking to hire an Operations Team Leader, this role will have 2 direct reports and will be based on site 5 days per week on a full time permanent basis.**Key Responsibilities for the Operations Team Leader: - Managing the partnerships within the company Leading a team of 2 direct reports ensuring rotas...


  • Leverstock Green, United Kingdom M4 Specialists Full time

    Our Client, a global distribution company require a Reach & Counterbalance FLT driver to join their teams (Must hold either 1 or both licenses) , based out of their Distribution Centre in Hemel Hempstead, Hertfordshire to work on a combination role of forklift and machinery operative - HP2 7EQ 06.00 - 14.00 - Monday to Friday £12.12 per hour 0T after 40...


  • Leverstock Green, United Kingdom M4 Specialists Full time

    IMMEDIATE START We are recruiting for experienced Chill & Freezer warehouse Pickers for our Client at their Distribution Centre based in Hemel Hempstead to work 5 out of 7 shifts per week on a rotating rota (1 rest day during the week) on their 10.00 – 18.00 shift on an ongoing basis, picking orders in their temperature-controlled warehouse using a pallet...

  • Call Centre Agent

    4 weeks ago


    Marston Green, United Kingdom Nelson Recruitment Services Full time

    Nelson Recruitment Services are urgently seeking call Centre agents for our client based in the Birmingham area to start immediately (Monday 19th Start) Our client are one the UKs leading organisations in the automotive industry, due to continuous growth are now expanding their Contact Centre team. **Pay**:£11.50 per hour, weekly pay **Hours**:Mon -...


  • Leverstock Green, United Kingdom M4 Specialists Full time

    Our Client, a global distribution company require a Reach & Counterbalance FLT driver to join their teams (Must hold either 1 or both licenses) , based out of their Distribution Centre in Hemel Hempstead, Hertfordshire to work on a combination role of forklift and machinery operative - HP2 7EQ to work one of the following shifts; 06.00 - 14.00 - Monday to...

  • Transport Team Leader

    3 weeks ago


    Acocks Green, United Kingdom Euro Car Parts Full time

    **Transport Team Leader** **_ Competitive Salary plus Bonus _** **A day in the life of a Transport Team Leader** The day starts bright and early, at around 7.45am to ensure the branch is ready for the start of the trading at 8am. Leading the Driving Team from the front the DC will lead and co-ordinate the team to ensure all service level agreements are...

  • Call Centre Agent

    5 days ago


    Marston Green, United Kingdom Nelson Recruitment Services Full time

    Nelson Recruitment Services are urgently seeking call Centre agents for our client based in the Birmingham area to start immediately (Monday 19th Start) Our client are one the UKs leading organisations in the automotive industry, due to continuous growth are now expanding their Contact Centre team. **Pay**:£11.50 per hour, weekly pay **Hours**:Mon -...