Lead Application Support Analyst

3 weeks ago

South Yorkshire, United Kingdom Elevation Recruitment Limited Full time

Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Application Support Analyst.

*Predominantly site-based role in Sheffield *

Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Lead Application Support Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives.

This role will allow you as the successful Lead Application Support Analyst to dive into the role with confidence My client will offer full training on their supported business applications, empowering you to excel from day one.

You will work with a talented team on diverse projects that will expand your skill set.

Key Duties & Responsibilities:

  • Provide timely and efficient software support for the ERP/back-office system and integrated applications
  • Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes
  • Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions
  • Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds
  • Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements
  • Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications
  • Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality
  • Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance
  • Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes
  • Maintain detailed documentation of support activities, including issue details, resolutions, and configurations

We are keen to speak with Systems / Business Analysts who possess the following skill & experience:

  • Demonstrable experience in a commercial environment, providing application support and development
  • Basic accounting skills to troubleshoot financial modules within the ERP system
  • Strong SQL skills for database querying and data analysis
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes
  • Good working knowledge of MS CRM (Customer Relationship Management) systems
  • Valid driving license for occasional travel to other company sites
  • Experience in business analyst methodologies is desirable

If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you


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