Application Support Analyst

2 weeks ago

Harrogate North Yorkshire, United Kingdom PIB Group Full time

PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK’s fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.

The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications.

Attractive pay incentives are offered, along with a company smart phone that can be used for personal use.

This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth.

Act as the first point of call for all Application support issues ranging from 1st line to 2nd line
Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access
Diagnose and resolve software incidents which occur, managing communication out to the business
Assist all end users with any software related issues when called upon
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; Accurately record, update and document requests using the Application Support helpdesk system
Update and create knowledge-base articles to document application support
Assisting in project activities
Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process.
Work in compliance and alignment with the Application Support processes.
Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role.

Experience working in a IT/Application support environment/team
Enthusiastic, driven, self-motivated with a focus on quality and delivering value
Creative, co-operative and collaborative

Degree in IT or similar experience
Intermediate database administration skills
Understanding of data protection risk and knowledge of the UK GDPR.
Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software
Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.

As well as a competitive salary we offer the following benefits -

Hybrid working with 3 days in the office and 2 days WFH
Competitive holiday allowance with the annual option to buy additional days
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-(Apply online only)

  • Application Support Analyst

    2 weeks ago

    Harrogate, United Kingdom pib Group Full time

    The Role:PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UKs fastest...

  • Application Support Analyst

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom PIB Group Full time

    The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK’s...

  • Application Support Analyst

    3 days ago

    North Yorkshire, United Kingdom pib Group Full time

    The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UKs fastest...

  • Application Support Analyst

    3 days ago

    North Yorkshire, United Kingdom pib Group Full time

    The Role:PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UKs fastest...

  • Application Support Analyst

    2 weeks ago

    Harrogate, United Kingdom PIB Group Full time

    The Role:PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK’s fastest...

  • IT Support Analyst

    7 days ago

    Malton, North Yorkshire, United Kingdom Principal IT Full time

    IT Support Analyst - Malton - £26,000 to £28,000 Principal IT are working with a business based in Grimsby which have offices across the full of the UK and Europe. They are currently on the lookout for an IT Support Analyst to join them on a permanent basis. As part of this role you will be responsible for managing and advancing the service and support...

  • Commercial Finance Analyst

    4 days ago

    Harrogate, North Yorkshire, United Kingdom Sewell Wallis Ltd Full time

    An exciting position has arisen with one of our favourite clients this morning; they're looking for a progressive part-qualified Finance Analyst to join them due to growth! The business are a leader within their sector, they're extremely well-known within the local area and as they're currently going through a period of change, it's a really...

  • Commercial Finance Analyst

    1 week ago

    Harrogate, North Yorkshire, United Kingdom Sewell Wallis Ltd Full time

    An exciting position has arisen with one of our favourite clients this morning; they're looking for a progressive part-qualified Finance Analyst to join them due to growth! The business are a leader within their sector, they're extremely well-known within the local area and as they're currently going through a period of change, it's a really exciting time...

  • Information Analyst

    4 days ago

    Harrogate, North Yorkshire, United Kingdom Harrogate and District NHS Foundation Trust Full time

    An opportunity has arisen for an information analyst to join our Performance Analysis team at Harrogate & District NHS Foundation Trust. The post holder will form part of a small team of information professionals and deliver an information service that supports the requirements of the Trust including routine internal and external reporting (including...

  • IT Support Analyst Remote

    2 days ago

    York, North Yorkshire, United Kingdom Candour Solutions Full time

    Job Description Infrastructure Support Analyst – York (outskirts – hybrid/remote) #TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis. One of favourite clients, these guys have won...

  • IT Support Analyst Remote

    1 week ago

    York, North Yorkshire, United Kingdom Candour Solutions Full time

    Infrastructure Support Analyst – York (outskirts – hybrid/remote) #TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis. One of favourite clients, these guys have won multiple industry for...

  • Finance Analyst

    3 days ago

    Harrogate, North Yorkshire, United Kingdom Sewell Wallis Ltd Full time

    An exciting position has arisen with one of our favourite clients this morning; they're looking for a progressive part-qualified Finance Analyst to join them due to growth! The business are a leader within their sector, they're extremely well-known within the local area and as they're currently going through a period of change, it's a really exciting time...

  • Senior Finance Analyst

    1 month ago

    Harrogate, United Kingdom Reed Business Support Full time

    Senior Financial Analyst Harrogate Permanent, Full time £30,000 - £35,000 The role is offering an exciting mixture between finance and reporting, this is a perfect opportunity to progress career in Finance and work within a global organization. The role will drive the Team in providing high quality analysis and business requirementsand helping to drive...

  • Support Coordinator

    2 hours ago

    Harrogate, United Kingdom CREATIVE SUPPORT Full time

    Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations? Are you the right applicant for this opportunity Find out by reading through the role overview below. Creative...

  • Senior Applications Analyst

    7 days ago

    West Yorkshire, United Kingdom Quantica Technology Full time

    Senior Applications Analyst/Team Lead Senior Applications Analyst/Team Lead - Leeds, West Yorkshire - to £65,000 plus great benefits including hybrid working Leading professional services organisation requires an experienced Senior Applications Analyst / Team Lead to help lead an Applications and Development team (SQL,.Net)into an exciting new 5 year IT...

  • SQL Analyst SQL Analyst

    4 days ago

    Harrogate, North Yorkshire, United Kingdom Harrogate and District NHS Foundation Trust Full time

    An opportunity has arisen for an information analyst to join our Performance Analysis team at Harrogate & District NHS Foundation Trust. The post holder will form part of a small team of information professionals and deliver an information service that supports the requirements of the Trust including routine internal and external reporting (including central...

  • Integrations Analyst

    1 week ago

    Harrogate, North Yorkshire, United Kingdom CMS Distribution NL Full time

    The ideal candidate will come with a strong background in integration systems analysis and integration project delivery. A demonstratable track record of delivering customer integrations involving Digital integration platforms is a must. Practical experience in Agile / Kanban is essential in fostering collaboration between our IS development teams, the BA...

  • Level III Support Analyst

    4 weeks ago

    York, North Yorkshire, United Kingdom Anaplan Full time

    Anaplan is looking for a tenacious Support Analyst to join Level 3 team based in York on a full time basis. The Role Level 3 Support investigate and diagnose complex problems reported by Anaplan customers. Any issues that require in-depth knowledge of the product, or an investigation into the logging or back-end of the system will be dealt with by Level...

  • Senior Children's Registered Manager

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom Creative Support Full time

    Do you have the commitment, energy and person-centred values to make a real difference to the lives of older people with care and support needs? Are you passionate about enabling people to enjoy a good quality of life in extra care housing while remaining as independent as possible? Creative Support is a not-for-profit organisation which provides high...

  • Commercial Finance Analyst

    1 week ago

    Harrogate, North Yorkshire, United Kingdom Sewell Wallis Ltd Full time

    An exciting position has arisen with one of our favourite clients this morning; they're looking for a progressive part-qualified Finance Analyst to join them due to growth! The business are a leader within their sector, they're extremely well-known within the local area and as they're currently going through a period of change, it's a really exciting time...