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Customer Service Administrator

4 months ago

Hilsea, United Kingdom V3 Recruitment Full time
Customer Service Administrator
Location : Portsmouth
Hours of work: Monday to Friday 8.30am to 5.00/5.30pm
Salary: £25,875.20
The role:
•Assist customers with their enquiries.
•Provide progress updates and information in a polite and professional manner via email and the telephone
•Liaising with third parties both internally and externally
•Full range of administration tasks including data processing, KPI reporting, updating the internal data management system.
•Handle queries in a professional nature in line with companies procedures
•Enhance the customer journey and experience
The candidate:
•Experience in an office-based customer service role, ideally in a transport / logistics / shipping capacity
•Good administration skills and experience
•Strong attention to detail
•Excellent communication skills
•A professional and polite can do attitude