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Pensions (SIPP) Administration Team Manager

4 months ago

Hilsea, United Kingdom Morris Sinclair Recruitment Full time
An exceptional people manager to lead a fast-paced team administering pensions for some of the UK's largest financial services companies. The Third Party Administration (TPA) Team Manager will manage a rapidly growing team responsible for administering pensions through the full lifecycle of pension administration on behalf of customers leveraging our client's in-house software solutions. This role will report directly to the COO and offers excellent career development opportunities for the right candidate.
 
The successful candidate must have experience managing a team and be exceptional at leading, mentoring and supporting people at both junior and senior levels. Knowledge of pensions, and SIPPs in particular, will be extremely advantageous, with management skills of primary importance. The candidate must be able to demonstrate successfully leading teams and building strong relationships with customers and internal stakeholders.
Key Responsibilities 
Management of a large team of pension administrators, from graduate recruits to senior pension experts
Lead daily team stand-ups and other team meetings, including 121s with each member of the team
Accountable for the team meeting client obligations and SLAs
Foster a collaborative culture of excellence in the team
Manage client expectations, act as an escalation point and attend client meetings
Manage resource requirements for the team, assist with recruitment and facilitating growth of the team
Work with senior members of the team to manage team workload and oversee the team training schedule
General line management responsibilities and accountable for monthly reporting and invoicing
Oversee onboarding of new clients and delivery of other projects including alignment of processes and procedures, automating and improving processes and ensuring training and team documentation is up to date
Take ownership and be flexible and willing to roll up your sleeves and assist where needed Essential skills 
Strong leadership skills and experience managing and motivating teams
The ability to have a strong impact and influence people
A strong team player and problem solver
Ability to remain calm and positive under pressure
Efficient and effective communication skills and experience liaising with external customers and internal stakeholders
Ability to organise workloads, effectively prioritise work and meet deadlines
A good understanding of the Pensions industry, with a working knowledge of SIPPs and the pension lifecycle  Desirable skills  
Degree educated and any pension qualifications
Comfortable working in a technical environment
Experience with a third party pension administration service Location
Head office in Portsmouth at least 3 days a week