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Customer Service Advisor

2 months ago

StokeonTrent, United Kingdom Uniting People Full time
CUSTOMER SERVICE- PART TIME
TUESDAY, WEDNESDAY AND THURSDAY- 10am-7pm (24 Hours per week)
We are looking for a Customer Service Advisor to join a leading business based in the heart of Stoke on Trent. This role is a full time and permanent role- you will be enhancing your skills and career within financial services. You will be taking inbound calls, and making outbound calls, to customers with an outstanding debt to see how you can help.
Benefits:
Gym membership contribution of £20 per month
Rewards Platform
Paid time off to Volunteer at a charity
Free onsite parking
Pension scheme, career development and long service awards
Casual dress
Shift Pattern - Two Week Rota:
Monday to Friday: 8am - 4.30pm
Monday to Friday: 10.30am - 7.00pm
Every 4 weeks you will work a Saturday 8am-12.30pm
Salary:
£23,000 -Increasing to £23,500 after 6 months. (Plus bonus) (PRO ROTA)
Job Role:
Understanding the customers needs and circumstances
Using the system to update correct information
Looking into affordability and setting up payment plans
Taking payments
Providing excellent customer service
Working towards targets
To hear more about this role- Apply Now