Change And Configuration Manager

3 weeks ago

Northamptonshire, United Kingdom Peaple Talent Full time

Change & Configuration Manager - IT Service Team-2-3 days a week Onsite


About the Company:

Join a leading provider of building and home improvement products, where IT plays a pivotal role in supporting business objectives. This role offers the chance to shape change and configuration management within a dynamic organization.


Job Profile:

As a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices. This role involves close collaboration with stakeholders to implement appropriate governance, control, communication, and reporting to support service delivery.


Role & Responsibilities:

  1. Oversee the end-to-end change process, analyzing technology changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions.
  2. Define and maintain the Configuration Management Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy.
  3. Develop continual service improvement roadmaps for Change & CMDB modules within the ITSM tool.
  4. Define team KPIs and objectives, review performance against these metrics, and provide management information to support service reviews.
  5. Lead and coach a team, managing performance, talent development, and HR processes.
  6. Develop Change & CMDB documentation and processes to ensure accurate information and efficient operations.
  7. Manage risks related to Change & CMDB modules within the ITSM tool.
  8. Contribute to the IT Service strategy, driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed.


AttributesEssentialPreferred


Qualifications

Higher education qualification and relevant IT experience

ITIL V3/4 qualification or equivalent


Experience

Leadership experience in change/configuration management

IT service management experience


Skills

Decision-making, stakeholder management, analytical skills

Data analysis, project management


Knowledge

ITIL Service Asset and Configuration Management

Multi-tiered applications, SDLC


Other Attributes

Team player, self-motivated, customer service ethos

ITIL working practices, flexibility


Additional Information:

  • This role involves defining strategic direction and managing large, competing workloads.
  • The role holder makes strategic decisions on change initiatives and influences stakeholders to enable change.

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