Change Management Business Change Manager

3 weeks ago


Northamptonshire, United Kingdom Peaple Talent Full time

Job Description Change & Configuration Manager - IT Service Team-2-3 days a week Onsite

Join a leading provider of building and home improvement products, where IT plays a pivotal role in supporting business objectives. This role offers the chance to shape change and configuration management within a dynamic organization.

As a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices. Oversee the end-to-end change process, analyzing technology changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions.
Define and maintain the Configuration Management Database (CMDB), ensuring alignment with business needs. Define team KPIs and objectives, review performance against these metrics, and provide management information to support service reviews.
Lead and coach a team, managing performance, talent development, and HR processes.
Manage risks related to Change & CMDB modules within the ITSM tool.
Contribute to the IT Service strategy, driving continuous improvement aligned with business objectives. ITIL V3/4 qualification or equivalent

Leadership experience in change/configuration management
IT service management experience

Decision-making, stakeholder management, analytical skills
Data analysis, project management

ITIL Service Asset and Configuration Management
ITIL working practices, flexibility



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