Customer Service Advisor; Commercial Operations 12 month FTC

2 weeks ago

Merseyside, United Kingdom CSL Seqirus Full time

12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday) As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring high-quality service to UK healthcare providers, distributors, and wholesalers. The role supports business operations by ensuring timely order fulfilment, managing enquiries, and maintaining compliance with GDP (Good Distribution Practice) standards. Key Responsibilities include: - Process customer orders accurately in the ERP system (SAP or similar). Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries. Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders. Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs. Maintain customer master data including account set-up and contact details. Ensure all activities comply with GDP, QA requirements, and company SOPs. Drive continuous improvement in customer service processes. Skills & Experience: - Experience in customer service, order management, or operations (pharma or medical device preferred). Strong communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail. Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva). Understanding of GDP, compliance, and regulated environments. Our Benefits CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus. About CSL Seqirus CSL Seqirus is part of  CSL . As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. We want Seqirus to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL . Do work that matters at CSL Seqirus Watch our ‘On the Front Line’ video to learn more about CSL Seqirus

  • Customer Service Advisor; Commercial Operations 12 month FTC

    2 weeks ago

    Merseyside, United Kingdom CSL Seqirus Full time

    12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial OperationsBased in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday)As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring...

  • Customer Service Advisor; Commercial Operations 12 month FTC

    2 weeks ago

    Merseyside, United Kingdom CSL Seqirus Full time

    12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday) As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring...

  • Customer Service Advisor

    8 hours ago

    Merseyside, United Kingdom Search Consultancy Full time

    **Customer Service Advisor**: - **Birkenhead**: - ** £9.75 per hour + incentives (equivalent to £19,000 per year)**: - ** 5 hours per week + overtime available**: - ** Shut down at Christmas**: - **Full time, Temp to Perm Contract** My client is currently looking for a customer service advisor to join their team based in Birkenhead. The position is...

  • Payroll Advisor

    10 hours ago

    Merseyside, United Kingdom Payroll Full time

    Posted On: 19th August 2024 Portfolio Payroll are currently working with a large organisation in the Liverpool area who are currently recruiting for a Payroll Advisor to join their team. They provide an excellent working environment, work from home opportunity and discounts! The client is going through a systems transformation period and need a Payroll...

  • Sales & Customer Services Advisor

    2 days ago

    Merseyside, United Kingdom NW Security Group Full time

    Wirral, Merseyside The Company As a leading, specialist company in the area of IP-based CCTV systems, we offer wide-ranging, high-end camera equipment and video management systems to business customers and public sector organisations throughout the UK. Due to continued expansion, we’re now looking for a Sales & Customer Services Advisor to join our team...

  • Brand Manager

    1 week ago

    Merseyside, United Kingdom Signature Career Management Full time

    Are you a commercially sharp Brand Manager who thrives on driving change, simplifying complexity, and landing impact fast? This 12-month FTC with a leading heritage Food brand offers a rare chance to step into a high-profile portfolio and make a visible difference from day one.This business is a household name, a trusted, long-established brand backed by a...

  • Brand Manager

    1 week ago

    Merseyside, United Kingdom Signature Career Management Full time

    Are you a commercially sharp Brand Manager who thrives on driving change, simplifying complexity, and landing impact fast? This 12-month FTC with a leading heritage Food brand offers a rare chance to step into a high-profile portfolio and make a visible difference from day one.This business is a household name, a trusted, long-established brand backed by a...

  • Customer Service Advisor

    1 week ago

    Merseyside, United Kingdom Venn Group Full time

    **Job Title**: Repairs Customer Service Advisor **Job reference**: 76613 Venn Group has been approached by a Housing Association in Merseyside to recruit for a Repairs Customer Service Advisor on a temporary ongoing contract. - Act as first point of call for tenants with maintenance & repairs reports - Provide a high level of customer service - Accountable...

  • Customer Service Advisor

    2 weeks ago

    Haydock, Merseyside, United Kingdom Handepay Full time

    Customer Support Advisor £Your role will be to provide customer service to existing customers. Take ownership of queries from existing customers about their card payment facilities • Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required • Provide technical support...

  • Housing Advisor

    9 hours ago

    Merseyside, United Kingdom Service Care Full time

    We are currently working with a Housing Provider based in Merseyside who are looking for an Interim Housing Advisor. Key Roles and Responsibilities: - Provide a relationship service to all customers within their designated geographical area across all tenures, working in partnership with complex queries and case workers to bring the best resolution for the...