Food & Beverage Apprentice - Hanbury Manor

3 weeks ago

Ware, United Kingdom Inspiro Learning Full time
A wonderful opportunity has become available at Marriott's Hanbury Manor hotel for an enthusiastic apprentice to join the Service team as a Front of House apprentice.

You will need to be enthusiastic and hard working and ready to contribute towards the perfect customer experience.

Main Duties:
* Assists in creating a warm and welcoming environment for our guests
* Ensures that guests are seated and provided with menus/drinks menus promptly and as appropriate.
* Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.
* Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
* Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
* Ensure an efficient and safe delivery of all food and beverage orders in line with guest expect expectation ensuring an exceptional level of service is maintained at all times
* Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
* Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and Housekeeping duties as required
* Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
* Ensure all cash charge, float and till procedures are carried out in line with agreed procedures
* Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
* Assist in the set up and preparation, and provide service duties for functions as required.
* Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
* Ensure that all front of house and guest areas are well maintained at all times
* Any other duties as directed by the Restaurant & Bar Manager or other member of the management Team.

Wage information
Before April 2019 under 25's £7.38
over 25's £7.83
After April Under 25's £7.70
over 25's £8.21

As an Apprentice you will be included on a Hospitality Qualification.
Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship.
This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.

Job Type: Apprenticeship

Pay: From £11.44 per hour

Expected hours: 40 per week

Work Location: In person

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