Customer Account Manager

4 weeks ago

Slough, United Kingdom Everyday Loans Full time
Everyday Loans - Customer Account Manager
Passionate about delivering positive customer outcomes? Looking to join a progressive, ambitious company which lives and breaths its culture and values? Want a role with genuine opportunities to upskill and progress? Everyday Loans could be for you
From our recently refreshed contact centre, our Customer Account Managers assist customers from all over the UK, processing personal loan applications from enquiries provided. Specialising in sub-prime personal loans, Everyday Loans serves customers from a wide variety of backgrounds. Our Customer Account Managers specialise in helping people with less than perfect credit scores – we’re here to understand and to offer a helping hand.
The Role
As a Customer Account Manager, you will be involved in the whole process of facilitating a loan for a customer. From making an initial sales call from enquiries provided, to establishing the requirements of the customer and affordability, processing the loan agreement, and then ensuring that payments are maintained.
This role requires strong communication skills and excellent rapport building on the phone alongside having an excellent eye for detail. We look after our customers and we want our employees to have a passion for delivering excellent customer service and positive customer outcomes at every interaction.
If you have the following skills, then a Customer Account Manager role could be right for you:
* Customer Focused
* Strong Communication skills and Confidence
* Self-Development
* Team Work
* Enjoy working with targets
As you progress with ourselves, there is the opportunity to learn additional skills such as Collections and Underwriting, making Everyday Loans a great place to have a career in Financial Services.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. This is supported by an extensive range of benefits:
* Performance Based Bonus scheme
* Private Healthcare for you and your partner
* Life Insurance
* Excellent company pension 3% employee to 8% employer contribution
* 25 days holiday (you can even buy and sell holiday days if needed)
* Dental Plans
* Health MOT's
* Gym Discounts and Cycle to Work vouchers
* Taste discount cards
* Techsave scheme
* 3 extra days holiday for charity work
Everyday Loans is committed to being a great place to work, and also has an active Employee Forum, Mental Health First Aiders, Social and Charity Committee's, and is also a proud foundation partner with MindSet magazine – the UK's leading mainstream magazine dedicated to the health of the mind, supporting our dedication to supporting healthy minds and mental health in the workplace

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