Customer Service Team Manager

4 months ago

South Croydon, United Kingdom Adecco Full time
Adecco are currently recruiting for a Customer Service Team Manager for a Local Authority in the South London area.
Customer Service Team Manager
Public Sector - Local Authority
Full-time position
Monday- Friday, 36 hours per week
Temporary role - 4 months with likely extension. Possibility of temp to perm in the future.
£20.57 per hour PAYE/ £27.96 per hour UMBRELLA
*This will be a fully office based role. You will be based at Bernard Weatherill House 5 days a week.
Purpose of The Role:
To be responsible for and develop an excellent customer centric advisory and information service to visitors, telephone callers and on-line customers, ensuring speedy access to council and partner services whether through the contact centre or face to face.
Lead, performance manage, develop and motivate a team of Customer Service Advisers, ensuring that they deliver excellent services which have the customer at the heart of everything.
To ensure that all departmental policies and procedures are fully complied with.
To improve existing customer access channels to include digital solutions, online solutions web-services.
To extend customer engagement activities and social marketing to develop the Customer Relationship Management in meeting customer service needs.
Work with all services to improve the customer experience through innovative and creative service improvements.Qualifications/ Experience required:
Experience of performance management and team management
Ability to build effective working relationships and inspire the confidence of elected members, business people, decision makers, community leaders and local people.
Ability to plan, manage and monitor work programmes, to organise own and team's workload, maintaining high quality delivery, and achieving set deadlines and targets.
A proven ability to efficiently develop, lead and manage a Contact Service
Ability to coach and mentor employees
Experience of working in a Contact Centre environment
*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*
Why work with Adecco:
* Up to 37 days annual leave (including bank holidays)
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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