Customer Service Team Lead

3 weeks ago

Croydon, Greater London, United Kingdom Adecco Full time
{"title": "Customer Service Team Manager", "description": "Job Summary

Adecco is seeking a highly skilled Customer Service Team Manager to join our team in the South London area.

Key Responsibilities
  • Develop and implement a customer-centric advisory and information service to ensure speedy access to council and partner services.
  • Lead and performance manage a team of Customer Service Advisers, focusing on delivering excellent services with a customer-centric approach.
  • Ensure compliance with departmental policies and procedures, and improve existing customer access channels, including digital solutions and online services.
  • Extend customer engagement activities and social marketing to develop the Customer Relationship Management, meeting customer service needs.
  • Collaborate with services to improve the customer experience through innovative and creative service improvements.
Requirements
  • Experience in performance management and team management.
  • Ability to build effective working relationships and inspire confidence in elected members, business people, and local people.
  • Ability to plan, manage, and monitor work programmes, maintaining high-quality delivery and achieving set deadlines and targets.
  • A proven ability to develop, lead, and manage a Contact Service.
  • Ability to coach and mentor employees.
  • Experience working in a Contact Centre environment.
What We Offer
  • Up to 37 days annual leave (including bank holidays).
  • Support program with 24/7 helpline.
  • Eye care vouchers.
  • Competitive pension scheme.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

", "lang_code": "en-US"}

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