Branch Manager

3 weeks ago


Royston, United Kingdom Ultimate Banking Full time
Do you enjoy helping to develop successful teams? Do you want to put the customer at the heart of everything you do? As an Assistant Branch Manager in the Royston branch of the Saffron Building Society you will have the opportunity to make a real difference to both staff and customers. You will also be able to attain a professional qualification fully supported. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.

The day-to-day role:nImproving the customer journey by achieving excellent, swift, efficient and error free management of customer’s transactions and administration, keeping the customer informed of any delays or issues.nAdding value to the customer and the Society by achieving first contact resolution.nAssisting the Branch Manager by proactive organisation of team’s telephone, webchat and administrative work queues, ensuring customers receive service as quickly and efficiently as possible.nEnhancing the Society's image, presence and reputation, treating each customer in accordance with defined standards, maximising customer satisfaction by ensuring that customer needs are matched to Society services wherever possible.nEscalating to the cluster manager complex cases, to aid in identifying and addressing training & development needs.nProviding support to team in undertaking end to end Member transactions and administration that results in service that stands out for all Members.nEnabling branch activities in the absence of the Branch Manager.

To be successful:nBe able to work on-site Monday to Friday with alternate Saturday mornings (paid at time and a half)nPrevious experience in a customer facing role with excellent communication skills.nPrevious financial services experiencenPreference for the ability to drive.

Benefits:nRecognition SchemenDiscounts through Saffron rewardsnAnnual bonus schemenPhysical, mental, and financial wellbeing supportnPension, Life Assurance & Income ProtectionnHoliday exchangenStaff Mortgage BenefitnCycle to work scheme.

and lots more

If you would like to join a diverse and supportive employer, click the apply button now


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