Business Support Assistant

3 weeks ago

Chelmsford cm qh, United Kingdom Essex County Council Full time

Business Support Assistant - Countywide Duty Team

Fixed Term, Full Time

£23,344 per annum

Location: Countywide

Working Style: Anywhere worker

Please note that this is a fixed term contract / secondment opportunity until 31st March 2025.

At Essex County Council Adult Services our mission is clear. We want to make the best and most sustainable use of all resources available to the adult, their families, and carers. To ensure they have access to information and tools to enable them to live healthily and independently for as long as possible and to exercise choice and control over their lives and to ensure the safety, dignity, and quality of life for all the adults we work with.

We're always looking for new ways to deliver even better services, so we encourage our teams to share their ideas. We work together to get things done; bring your positive, proactive attitude and we'll empower you to make the most of your experience.

Accountabilities:

  • Handling inbound and outbound calls for the Countywide Duty Team from professionals, care providers, service users etc.
  • First point of contact for administration within the team.
  • Directing calls and work to the appropriate teams/workers.
  • Gathering of information and utilising Mosaic to record information.
  • Liaising with internal and external stakeholders and partners.
  • Sending out information in line with GDPR.

Required Skills and Experience:

  • Customer Service experience.
  • Telephony experience desirable.
  • Excellent organisation and prioritisation skills.
  • Good working knowledge of all MS Office, including Outlook, PowerPoint, Teams, and Excel
  • Ability to work to deadlines.
  • Good interpersonal and customer communication skills.
  • Ability to use initiative.
  • Attention to detail critical.

To read more about us please visit: Corporate Services

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email

Follow us on Facebook , Twitter , Instagram and LinkedIn . Further details can be found on our careers page .

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