Regulatory Compliance Officer, Chelmsford

3 weeks ago

Chelmsford CM QH, United Kingdom Essex County Council Full time

Regulatory Compliance Officer

Fixed Term, Full Time

£23,344 to £25,704 per annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: 11th September 2024

Essex Trading Standards is looking for a highly motivated person to join their team. Would you like to contribute to the Essex community and be proud of the impact of your work? Are you looking for a new challenge and career progression? This could be the opportunity you are looking for

Our People Plan 2021-2025 seeks to invest in our people, with a focus on diversity, equality and inclusion, collaboration and continuously understanding how to upskill our workforce. We are proud to offer the opportunity for a Regulatory Compliance Officer Apprentice to join the Trading Standards Team.

The Role:

Trading Standards is responsible for supporting legitimate business activity by providing advice and support, encouraging economic development and prosperity, and helping to create a level playing field. We protect the economic interests of Essex residents (particularly the more vulnerable members of the community) by using all the tools available to swiftly and effectively tackle rogue traders and businesses that cause the most consumer detriment. We adopt an intelligence led approach to enforcing a broad range of Trading Standards legislation including fair trading, underage sales, food and product safety, animal health and welfare to name just a few.

The Regulatory Compliance Officer Apprentice supports the delivery of the regulatory functions within the Trading Standards service and undertakes the training, development and learning requirements of the Level 4 RCO apprenticeship. The role will require successful study of the apprenticeship and end of study assessment with CSA Learning .

Work is carried out with support and/or supervision from a member of Trading Standards staff and will include the provision of information, advice and assistance on Trading Standards law to businesses.

This exciting opportunity will see you developing the knowledge, skills and competencies to become a Trading Standards Officer.

What will you be doing?

  • Responsible for managing own Level 4 apprenticeship training and development, to gain and apply a working knowledge of Trading Standards legislation, developing skills and competencies to enable effective enforcement and investigation
  • Participate in the development, planning, delivery and management of enforcement projects, to ensure Trading Standards enforcement priorities are met
  • Undertake investigations and all enforcement activities, including carrying out PACE interviews, preparing notes, statements and prosecution reports and giving evidence in court to comply with the Trading Standards Investigation Protocol
  • Working collaboratively with other enforcement agencies (such as the Police, VOSA, DEFRA,) District Councils, Parish Councils and politicians; attending external meetings such as Alcohol Licensing Reviews and Parish Council meetings to represent the council
  • Carry out visits to businesses to ensure compliance with legislation, provide advice and decide on the most appropriate remedy for non-compliances at the time of visit
  • Responsible for liaising with members of the public and complainants to gather intelligence and provide updates on progress made with enquiries and complaints
  • Review and grade intelligence using a threat matrix approach, to ensure best use of resources
  • Responsible for consultancy services quotations, customer relationships management and agreed sums of petty cash, to ensure Council financial policies are complied with, all spend is auditable and income opportunities are maximised
  • Responsible for undertaking a range of enforcement activities as part of a team (e.g. 'test purchasing' operations of age restricted products, licensing inspections), to deliver Trading Standards enforcement priorities
  • Responsible for accurately recording work undertaken and prepare accurate and concise guidance letters to business and consumers to ensure the delivery of Trading Standards priorities

About You:

You will have:

  • GCSE (or equivalent) maths and English at Grade 4 or C (or above)
  • Good communication skills and ability to communicate with a range of stakeholders
  • A proven ability and willingness to study and develop the skills and knowledge to successfully complete the Level 4 Regulatory Compliance Officer Apprenticeship
  • Good working knowledge of Microsoft Office applications
  • Evidence of the ability to use bespoke databases or other IT applications
  • Equally comfortable working alone with minimal supervision and as part of a team of Trading Standards professionals
  • Excellent organisational skills are a must together with the ability to assess, prioritise workload and hit agreed deadlines
  • Evidence of the ability to develop skills and knowledge relevant to the role

Essential Requirements for the role:

  • Educated to RQF level 3 (A level) or equivalent by experience
  • This role requires the postholder to be mobile throughout a wide operational area including travelling around the county of Essex and beyond. Driving licence and a vehicle, or ability to meet the mobility requirements of the role through other means, is essential

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