Senior UX Researcher

2 weeks ago

London England, United Kingdom Trustpilot Full time

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

We’re seeking a Senior Quantitative UX Researcher to join our team at Trustpilot. You will be a key member of the UX Research team, collaborating with other researchers to increase the impact of your work, building out research operations and supporting other disciplines to conduct their own directional and validation research.

 

What you’ll be doing:

 

  • Use advanced quantitative research techniques to analyze user data, represent the customer by advocating for data-driven insights within the company, and collaborate with cross-functional teams to inform and enhance user experience. You’ll focus on both critical, immediate projects and forward-looking initiatives that shape future experiences.
  • Develop innovative quantitative methods for problem-solving, leveraging statistical tools and anticipating challenges to guide solutions effectively.
  • Gather and communicate insights through quantitative data analysis, translating findings into clear, actionable recommendations that drive research and product decisions.
  • Have an integral part in elevating research standards and user experience in product development by sharing quantitative insights in design feedback sessions and partnering closely with designers, product managers, and engineers across the organization.
  • Collaborate with product designers to establish processes that transform data into actionable insights, influencing product strategy through rigorous analysis and data storytelling.
  • Support the development of other researchers by demonstrating best practices, providing direct guidance on joint projects, and coaching them as they strengthen their quantitative skills.
  • Create comprehensive research proposals that articulate the purpose of quantitative analyses, align stakeholders and teams, and clearly define project scope.
  • Lead research initiatives and collaborate with designers to ensure a cohesive and data-informed experience across user journeys.

 

Who you are:

 

  • 4+ years of quantitative UX research experience with a comprehensive previous experience with of handling broad and complex research projects that require deep data analysis and methodological rigor.
  • Extensive experience in designing and executing innovative quantitative research plans to address complex problems, applying statistical methods and advanced analytics to uncover actionable insights.
  • High-quality quantitative research outputs that set the benchmark for UX research standards, with a significant emphasis on data accuracy and reliability.
  • Experience collaborating with product teams on roadmap planning to align research with key product milestones, identify knowledge gaps related to user behavior on new features or enhancements, and develop robust research strategies in partnership with cross-functional teams.
  • Dedication to educating colleagues on quantitative research practices and statistical methodologies, developing a data-driven culture within the organization.
  • Comprehensive portfolio of case studies that highlight quantitative analysis skills and showcase your expertise with impactful research projects.
  • Growth mindset with a proactive approach to problem-solving, enthusiasm for contributing to product development, and an enthusiasm for continuous improvement.
  • Commitment to agile, team-based product development, with an appreciation for iterative processes and collaboration.
  • Fluency in English, both written and spoken, with the ability to communicate complex quantitative insights clearly and effectively.
  • Effective communication and interpersonal skills, with the ability to work closely with diverse teams and present data-driven findings in an engaging and accessible way.

 

What’s in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of employment 
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle-to-work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
  • Independent financial advice and free standard professional mortgage broker advice

 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you

 

#LI-MF1 

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

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