General Manager

2 weeks ago

Plymouth, United Kingdom RBH Hospitality Management Full time

JOIN OUR FAMILY

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated among the Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey

THE OPPORTUNITY

Our search is on for a General Manager to join The Duke of Cornwall Hotel. Located in central Plymouth, this historic Victorian Gothic establishment has 72 uniquely designed rooms. Offering a blend of historic charm and modern comfort, the hotel features a fine dining restaurant with AA Rosette recognition, a cozy lounge bar, and versatile event spaces ideal for weddings and conferences. With its rich history and prime location near key attractions like the Plymouth Pavilions, the hotel is an ideal choice for both leisure and business travelers.

ABOUT YOU

As General Manager, you'll be all about delivering guest experiences while driving the commercial success of the property. Reporting directly to the Divisional Director, you'll oversee the hotel team and be responsible for crucial business decisions.We're seeking a dynamic General Manager who brings a comprehensive background in hotel operations, with strong expertise in food and beverage and, ideally, events. You are a professional capable of balancing commercial objectives with the highest standards of guest satisfaction. Whether you're an experienced General Manager or a Deputy or Operations Manager ready to take that next big step, you excel at leading teams, hotel operations, and driving business growth. Your exceptional communication skills, attention to detail, and ability to inspire your team are crucial to maintaining the hotel's excellent standards.

WHAT YOU'LL DO

  • Drive sales and revenue growth by developing a deep understanding of the local tourist & corporate market.
  • Lead and inspire the team across all departments to achieve exceptional performance in profit, people, and revenue growth.
  • Conduct daily/weekly operations meetings with all department heads to ensure high levels of communication are maintained across the property.
  • Serve as an ambassador for the guest journey, ensuring values and service behaviors are consistently delivered.
  • Maximise revenue and manage occupancy effectively.
  • Coordinate and assist with guest satisfaction and guest resolutions.

WHAT YOU'LL BRING TO THE TABLE

  • Experience at either General Manager or Deputy General Manager/Ops level (we are open to first-time General Managers).
  • Background in unbranded properties.
  • Solid Food & Beverage experience.
  • Excellent sales & revenue experience.

RBH BENEFITS

You will have access to a benefits package we believe truly works for our people and enhances our overall culture

Compensation

  • Market-related salary and annual salary review.
  • Annual performance-based bonus.
  • 34 days annual leave.

Family Friendly and Health & Wellbeing

  • Employee Assistance Programme.
  • Life Assurance.
  • Company Sick Pay.
  • Cycle to Work Scheme.

Other

  • Yearly calendar of events.
  • Annual company awards ceremony.
  • Workplace wellness activities.
  • Community engagement activities.
  • Long service awards.

EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We keep our recruitment process simple and consider applicants based on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact .

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