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Senior Account Manager

2 months ago


Crawley, United Kingdom Virgin Atlantic Full time

Senior Account Manager - Crawley

Job details

Hours: 37.5 hours per week, Monday to Friday

Location: Hybrid remote working with 3 days a week in our VHQ Crawley, West Sussex

Contract: Permanent

Closing Date: Saturday, 31st August 2024

In a nutshell

At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on the next exciting stage of our journey beyond our 40th anniversary, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. So, if you're ready to take your career to new heights, read on

As Virgin Atlantic look to deliver significant revenue growth in the corporate sector, there is a need for laser focused account planning, relationship management and execution. In this role you'll be fully accountable for achievement of the portfolio revenue target, whilst maximising price strategy, commercial dealing and marketing plans.

This critical role will create and manage complex strategic projects, fully responsible for the end to end delivery. You'll focus on driving continuous improvement through challenging existing processes and building new end to end process to suit the evolving trading environment, whilst driving the use of data analysis to facilitate smart decision making.

Day to day

  • Overall achievement and delivery of Sales for VAA. Maximizing sales through documented, structured, detailed sales planning.
  • Detailed actions to achieve and exceed budgeted targets for VAA Corporate accounts, with accountability for portfolio revenue results
  • Own plans to identify upselling and cross selling opportunities, and reducing the of cost of sale/discounting through documented sales strategy.
  • Route and price realisation focus and prioritisation
  • Regular communication of performance and trends to Head of Channel, implement documented actions plans. Accordingly
  • Demonstrated ability to develop and coordinate high level projects across functional teams including Revenue Management, Marketing, Network Planning, Distribution, Sales Dealing & Development and Sales Operations.
  • Develop documented detailed sales strategies to achieve company revenue targets and business objectives.
  • Formulate end to end plans for new revenue opportunities.
  • Develop and execute creative and engaging sales strategies that drive tangible step change in performance with key stakeholders across your portfolio.
  • Build and deliver robust distribution plans, through thought leadership and market intelligence.
  • Own and optimise account planning and CRM and usage.
  • Identify seams within the wider department, look for solutions and deliver new process in a structure & documented fashion.
  • Embed and deliver change management initiatives.
  • Maximise customer face time and consistently deliver on call standards
  • Represent Virgin Atlantic in market, participating in industry panels and active membership of trade bodies, alongside representing field sales on internal projects.
  • Sound business judgement with a proven ability to influence others both internally and externally.
  • Creation of professional and informative briefing documents for Senior Management.
  • Lead high value commercial negotiations and terms to enable long term profitable growth. Ensure business agreements are in place.
  • Ensure that quarterly reviews are held with all assigned partners to drive performance through effective planning.

About you

Do you have proven experience in a sales or client based commercial function? Are you an excellent negotiator with proven historical results, leading complex, multiparty/international bid processes, whilst using analysis to lead your decision-making? Then this could be the role for you

Alongside the above we're looking for the following to be successful in your application:

  • Relentless sales focus and results orientation, with excellent resource, time management and planning.
  • Project management experience, who's confident presenting and public speaking to large audiences
  • Excellent verbal and written communication.
  • Demonstrable experience creating and executing successful segment strategy within a sales organisation (preferably travel industry)
  • Experience informally leading teams or projects/matrix management experience.

Does this sound like you? If you're energised by the prospect of being part of our 'Most Loved' and 'Sustainably Profitable' journey, then we'd love to hear from you

Be yourself - Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here