IT Support Engineer
4 weeks ago
Provide 2nd line support and resolve complex queries
Point of escalation for 1st line colleagues
Troubleshoot hardware, software, and network issues
Log and track issues on the ticketing system
Collaborate with the wider team to resolve issues within SLAs
Maintain and update documentation
Support on projects and upgrades
Train and support end users on the systems
EXPERIENCE
Minimum of 2 years' experience in a 2nd Line level role
Proven experience providing technical support and excellent customer service
Strong hardware, software, and networking abilities
Demonstratable experience troubleshooting and resolving issues
Able to communicate technical lingo to non-technical individuals
Familiar with ITIL practices and processes
A positive and proactive approach to workload
BENEFITS
Salary up to £35,000
25 days holiday plus bank holidays (buy/sell 5 additional days)
Pension contribution up to 6%
Flexible and hybrid working (after probation)
Bonus scheme and the option to buy stocks
Access to flexible benefits plans and more
Working for an employer who encourages employee and career developmentClick to apply
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