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FM Helpdesk Administrator

3 months ago

Rochester, United Kingdom Bespoke Recruitment Services Full time
Job Role/Responsibilities
· General administration including answering calls, dealing with queries & managing multiple email mailboxes.
· Administration support to the FM Service Desk Team
· Maintaining the document Trackers, mostly using Excel
· Good communication skills are required for interaction with the FM helpdesk and the Engineers
· Scheduling, confirming and managing the programmed works for FM Engineers including setting up and loading jobs onto CRM system
· Liaising with Clients to ensure works are scheduled and completed.
· Invoicing of all FM works including call-outs, small works & remedial’s.
· Managing quotations and sending materials out to suppliers to be quoted.
· Purchasing any materials required for FM works.
· Assist with the Toolbox Talks for Engineers.
· Manage & coordinate boiler sign-offs.
· Run and manage reports from previous works ensuring all documentation is saved correctly and submitted to clients.
· Manage and assist with Commercial and domestic servicing arrangements.
· Completing RAMS & Method Statements where required.
Skills Needed
· Basic Knowledge of Facilities Management in M&E environment
· Good Computer knowledge *
· Excellent Communication *
· Excellent Teamwork *
· Excellent Administration