Resolution Officer

3 months ago

South East London, United Kingdom Marston Group Full time
Resolution Officer - Field Service
South East London
Full-time, 40 hours per week
Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.
We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the South East London area.
As a Resolution Officer, you will visit our client's customers at their premises-both commercial and residential-to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information.
Key Responsibilities:
Visit commercial and residential premises to reconnect customers with our clients.
Establish and verify occupier details during visits.
Confirm accurate meter readings and provide necessary information.
Proactively work towards all targets set by the company.
Communicate effectively and professionally with all customers and clients.
Work within the policies, procedures, aims, objectives, and philosophy of the company.
Be receptive to coaching and feedback to enhance performance delivery.What You Will Need:
Previous experience in a similar role.
Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
Proactive approach towards achieving set targets.
Flexibility to work in your local area.
Ability to work alone.
Customer focussed with ability to identify vulnerabilities.
Full driving licence and car are essential for ease of travel within the South East London area.In return for your hard work you will receive:
25 days annual leave plus bank holidays
Competitive salary
Bonus and car allowance
Training and Development
Pension scheme
Death in serviceJoin us and be part of a team that values professionalism, effective communication, and a proactive approach to reconnecting customers.
Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists.
We are committed to our core values, they are key to the way we work and interact with our colleagues, customers and suppliers, joining us would mean upholding these values in everything thing you do:
Professionalism - Achieving the Highest Standards
Accountability - ownership and responsibility of our actions
Respect - For each other and customers
Transparency- open in the way we engage and do business
Innovation - Enthusiasm for new ideas and technologies

  • Resolution Officer

    1 month ago

    South East London, United Kingdom CV-Library Full time

    Resolution Officer - Field Service South East London Full-time, 40 hours per week Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their...

  • Resolution Officer

    1 month ago

    South East London, United Kingdom Marston Holdings Full time

    Resolution Officer - Field ServiceWe are seeking a dedicated Resolution Officer to join our team and make a significant impact in the South East London area.As a Resolution Officer, you will visit our client's customers at their premises to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings,...

  • Resolution Officer

    1 month ago

    South East London, United Kingdom Marston Holdings Full time

    Resolution Officer - Field ServiceWe are seeking a dedicated Resolution Officer to join our team and make a significant impact in the South East London area.As a Resolution Officer, you will visit our client's customers at their premises to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings,...

  • Family Law Solicitor

    2 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    We are seeking a highly skilled Family Law Solicitor to join our team in Central London.This is a full-time role that involves providing exceptional services to our clients, including litigation, mediation, and collaborative law.You will work closely with our directors and associates to deliver high-quality results and contribute to the growth of our...

  • Customer Resolution Officer

    7 months ago

    East London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Customer Resolution Officer on a Permanent Basis in East London. Key Responsibilities: - Provide a customer-focused service for complaints, Members' Enquiries, accesses to information or escalated issues investigating. Responding positively to all concerns raised, increasing early resolution to reduce further...

  • Family Law Solicitor

    1 month ago

    London, Greater London, United Kingdom Resolution Full time

    Family Law Solicitor Opportunity at ResolutionWe are seeking an enthusiastic and experienced Family Law Solicitor to join our expanding practice at Resolution in Crouch End, North London.About the RoleThis is an exciting opportunity for a qualified solicitor with a good knowledge of all aspects of privately-funded family law to join our team. You will be...

  • Family Law Solicitor

    1 month ago

    London, Greater London, United Kingdom Resolution Full time

    Family Law Solicitor Opportunity at ResolutionWe are seeking an enthusiastic and experienced Family Law Solicitor to join our expanding practice at Resolution in Crouch End, North London.About the RoleThis is an exciting opportunity for a qualified solicitor with a good knowledge of all aspects of privately-funded family law to join our team. You will be...

  • Family Solicitor

    2 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    Resolution, a highly regarded family law firm in North London, is seeking an enthusiastic and motivated solicitor to join their expanding practice.The ideal candidate will have a good knowledge of all aspects of privately-funded family law and excellent written, verbal and IT skills.As a solicitor in this role, you will be given experience in a wide variety...

  • Housing Resolution Officer

    1 month ago

    London, Greater London, United Kingdom Colbern Limited Full time

    Housing Resolution OfficerJob Summary: We are seeking an experienced Housing Resolution Officer to join our team at Colbern Limited. The successful candidate will be responsible for answering queries on the phone related to council-wide enquiries.Key Responsibilities:Respond to phone calls and emails from members of the public regarding housing-related...

  • Housing Resolution Officer

    1 month ago

    London, Greater London, United Kingdom Colbern Limited Full time

    Housing Resolution OfficerJob Summary: We are seeking an experienced Housing Resolution Officer to join our team at Colbern Limited. The successful candidate will be responsible for answering queries on the phone related to council-wide enquiries.Key Responsibilities:Respond to phone calls and emails from members of the public regarding housing-related...

  • Family Law Solicitor Trainee

    1 month ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in Chancery Lane, London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for...

  • Family Law Solicitor Trainee

    3 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for assisting in all...

  • Family Law Solicitor Trainee

    1 month ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in Chancery Lane, London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for...

  • Family Law Solicitor Trainee

    4 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in Chancery Lane, London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for...

  • Family Law Solicitor Trainee

    4 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in Chancery Lane, London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for...

  • Family Law Solicitor Trainee

    3 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in Chancery Lane, London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for...

  • Family Law Solicitor Trainee

    3 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in Chancery Lane, London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for...

  • Family Law Solicitor Trainee

    3 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly motivated and experienced Family Law Solicitor Trainee to join our team at Resolution, a leading firm of specialist family law solicitors based in London.The successful candidate will have a strong background in private family law work and a genuine interest in family law. They will be responsible for assisting in all...

  • Business Officer

    5 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Business Officer / Resolutions** **Newham** **£24-£26 P/H (Umbrella)** **3 Months +** **Office based 5 days per week** We are currently looking for a experienced Business Officer / Resolutions to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases. **Experience needed** - Experience of working in...

  • Complaints Resolution Officer

    4 months ago

    London, United Kingdom Colbern Limited Full time

    717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...