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Senior Change Manager
4 months ago
About the RolenThe company is in the process of delivering a foundational portfolio of projects designed to facilitate transformational change using technology as a core leaver.nAs the business adopts this portfolio of IT change, it will need support to ensure it realises the benefits the changes will bring.nTo support the implementation of our portfolio, we are looking for an experienced Change Manager who can support the business as it works through the impacts of the changes. As a People First company, supporting our people as the organisation makes these transitions is of paramount importance and we are looking for a skilled professional who can work with the HR and project teams to ensure positive outcomes for people and for the business.
Key AccountabilitiesnOperating ModelnWork with the business and the project to ensure the impact of the technology changes to the operating model and people are well understood.nFacilitate the business thinking about the changes to the operating model required by the technology changes, ensuring sensitivity to the wider operating model.nAlongside the HR Change team to ensure people changes are understood and appreciated and the right level of support is provided to those impacted by the operating model changes.nWork with the project training team to ensure training needs are well understood and training is delivered in an appropriate and timely manner.nCommunicationsnDevelop an audience focused communications plan to communicate changes in an honest and upfront way.nBuild a network of people within the business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project. Develop the network to ensure the project is aware who needs to know what and when.nIdentify and capture success stories so they can be utilised to support the changes where relevant.nWork with the internal communications teams to ensure that relevant and appropriate communications are developed and delivered in a timely manner.nBenefit ManagementnWork with the benefit owners to ensure that benefits outcomes are clear and reflective of the phased delivery. Ensure the benefits are well communicated and understoodnMeasure the benefits, especially as the phased implementations begin and ensure the project continues to support the work the benefit owners expect to have delivered.nWork with the internal communications teams to ensure benefit stories are appropriately communicated.
Knowledge, Skills & ExperiencenExperience supporting change management in a large financial services organisation, preferably a London Market insurance organisationnExperience working with teams and individuals impacted by organisational changesnAbility to make clear headed decisions under pressurenExcellent relationship management skills and an ability to work with senior managers within an complex, fast paced organisationnProven ability to work in a highly confidential environmentnAbility to be able to ruthlessly manage prioritiesnCommutable to London
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