Account Manager
2 weeks ago
Why Choose Our Client:
- Impact: Join an organisation that is making a real difference in the world by transforming waste into valuable resources.
- Innovation: Be at the forefront of cutting-edge technologies and solutions within the waste management sector.
- Career Growth: Benefit from professional development/training opportunities and the potential for advancement in a rapidly expanding industry.
- Competitive Compensation: Enjoy a competitive basic salary and uncapped monthly performance-based commission.
- Collaboration: Work closely with a team of experts who are passionate about creating a positive environmental impact.
- Work-Life Balance: Enjoy a flexible work environment that prioritises work-life balance.
The Role:
As an Account Manager, you will be the primary point of contact for our client's valued customers, responsible for managing their accounts and ensuring they receive exceptional service. You will work closely with customers to understand their needs, provide tailored solutions, and help them achieve their goals. Your role will also involve identifying upselling and cross-selling opportunities to maximise account growth.
Key Responsibilities:
- Client Relationship Management: Primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
- Account Management: Oversee and manage client accounts, ensuring that services are delivered effectively and in alignment with client expectations.
- Client Satisfaction: Actively listen to client concerns, address issues promptly, and ensure a high level of client satisfaction.
- Upselling and Cross-selling: Identify opportunities to expand the relationship with clients by promoting additional products or services that meet their needs.
- Reporting and Analysis: Provide regular reports on account performance, client feedback, and potential risks. Offer insights and recommendations for account growth.
- Contract Negotiation and Renewal: Manage contract renewals, pricing discussions, and negotiate terms to maintain and grow client relationships.
- Market Research: Stay informed about industry trends, competitor activities, and market conditions to provide clients with relevant insights and opportunities.
- CRM: Utilise CRM tools to track and report on sales activities, maintain accurate customer records, and provide regular updates to management.
- Client Training: Educate clients on changes and developments in the waste management industry, introducing new requirements and ensuring they are fully leveraging the services offered.
What We're Looking For:
- Passion: A genuine passion for sustainability, environmental conservation, and waste management.
- Sales Expertise: Proven experience in B2B account management, with a track record of achieving and exceeding sales targets.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex solutions in a clear and compelling manner.
- Problem Solver: A creative problem solver who can think on their feet and adapt to changing client needs.
- Team Player: A collaborative spirit, ready to work closely with our client's waste experts and sales team to achieve shared goals.
- Tech Savvy: Comfortable using sales and CRM tools to track progress and manage leads.
Company Benefits:
Uncapped monthly commission scheme
20 days holiday entitlement plus Bank Holidays (up to 5 additional days for long service)
My savings platform with exclusive offers, savings, and discounts
Brilliant career development and progression opportunities
Fantastic working environment with free onsite parking
Company social events
Pension scheme
Long service and retirement benefits
Flexible working policy
Annual paid volunteering day
Quarterly awards and recognition programme
Sustainability:
Our client works with suppliers and subcontractors to encourage and support the wider network in achieving industry best practises to allow for the achievement of their net-zero goals.
Our Commitment to Diversity and Inclusion:
We celebrate diversity and are committed to fostering an inclusive workplace for all. We encourage applications from candidates of all backgrounds and experiences, as we believe that a diverse team is crucial to driving innovation and fostering creativity.
Join our client's team and be part of the transformation of waste into opportunity. Apply now
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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