Helpdesk Administrator

5 days ago

Warrington, United Kingdom PRS Full time
We are seeking to recruit an experienced Temporary Cover Helpdesk Administrator based in Warrington – Paying £12.25 per hour – this is a temporary role for approximately 1 month.
Based on working Monday to Friday – 40 hours per week.
 
Job Specification:
Provide timely, professional and effective administrative support.
Assist in the delivery of certain scheduled or ad hoc work functions and provide a range of support duties to ensure that all tasks are met on time and with a high level of accuracy.
The role requires the ability to work under minimal direction and control and communicate effectively with other team members. A flexible approach with statistical and computer/administrative skills is required.
 
Duties & Responsibilities:
Maintain accurate records for employee holiday requests and other leave associated with the service.
Review and arrange orders for cleaning consumables and equipment maintaining accurate records.
Review and arrange orders for uniform and PPE maintaining accurate records
To assist the Performance Manager in the preparation of monthly KPI reports on contract activities.
Administration of the client’s H&S reporting system, to ensure the reporter is notified, the investigation is completed, and records are updated in a timely manner.
To assist with the administration of the fire extinguisher asset list and recording of service sheets.
To assist with arranging training for the contract, maintaining accurate records.
To assist with the administration of Client’s Facilities Management Sharepoint site.
Liaising with other members of the team, including security and operations, to provide a smooth handover of information and the reporting of any issues or problems.
Provide on-job training to other staff, as required, to provide cover in the absence of the post holder.
Working with other services teams within the clients contract to undertake ad-hoc requests if necessary.
To work collaboratively with all other departments to provide excellence in customer service.
Comply with the Client’s company rules and maintain a high standard of discipline.
Carry out other duties as may be reasonably requested from time-to-time by the Performance Manager or any other manager.
 
Qualifications and Experience
Proven ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to proactively resolve problems.
Excellent interpersonal and communication skills, with the ability to liaise with customers and staff at all levels.
Demonstrated ability to contribute as a member of a team and to work independently to own and manage processes.
Organisational and time management skills.
Experience in Microsoft Office (Word, Excel, PowerPoint, Publisher), email, Internet and databases.
 
What to Do:-
If you are interested then please submit your details now.
Please note if you have not heard from us within 5 days, then your application has not been successful.
 
PRS is an equal opportunities employer

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