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Installation & Service Engineer

2 months ago

Nationwide, United Kingdom Call Systems Technology Ltd Full time
About Us: Call Systems Technology (CST) leads in wireless communication technology and critical alert software solutions. We provide paging systems, two-way radios, critical alarms, call button solutions and our Gen2 monitoring software to an impressive international client portfolio ranging from leading supermarkets, hotels & resorts and restaurants to global investment banks, entertainment venues and stadiums, super-yachts and landmarks such as Madame Tussauds and the Thames Barrier.
Role Location: sites primarily in the West of England, covering the area broadly defined by Gloucester & Bristol down to the South Coast (mostly Poole to Portsmouth), Reading, Oxford and occasionally into Wales. Candidates must live within this broad geographical location.
About the Role:
* Installation and service of radio paging and radio speech & data equipment at UK customer sites
* Provide expert, impeccable installation, expert service, customer training and advice with the Company’s products
* Attend monthly training on all products including paging, two-way radios, transmitters, aerials and GEN2 Cloud as well as new products when introduced
* Travel overseas (voluntarily) on occasion to do installations for European and US clients
* Provide second-line customer support when Customer Service team need to escalate
* Support the pre-sale sales team with site surveys
* Support post-installation / commissioning documentation for CRM
The right candidate will have:
* Excellent understanding and hands-on capability of installation of low voltage electrical systems
* Understanding of radio communication systems and IT networking
* Access Control, Nurse & Disabled Alarm System, Wireless Paging Systems knowledge
* ECS / CSCS Card
* Genuine interest and curiosity about our products and how they work for clients
* Strong PC skills including all Microsoft products (Word, Excel, Outlook)
* Excellent communication skills to build relationships with colleagues, suppliers and customers
* Eye for detail, tidy cabling and aesthetics
NOTE:
* This role is field based: you will be on the road most days, so you MUST be happy driving up to several hours a day, as well as keeping in touch with your team, colleagues and manager by phone
* The ability to work on your own initiative in a professional manner is key to this role
* The role may include some early starts and late finishes per logistics schedule
* The role requires travel within the UK with the need to stay away from home approximately 2-4 nights per month
* Must have a full, clean UK Driving License and experience of driving a van in the UK