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Service Design Lead
2 months ago
Job Title: Business Analyst & Service Design Lead
Contract Type: 6 Months, Outside IR35 Contract, (Flexible Day Rate)
Location: Cambridge, once per fortnight
Overview: We are looking for a dynamic and versatile individual to take on a hybrid role as a Business Analyst and Service Design Lead. This role will involve leading market analysis, designing a high-level operating model, and driving the service design process for the rollout of a global data stewardship service. The day rate can be totally flexible for the right candidate.
Key Responsibilities:
- Lead the internal market analysis to understand the data stewardship landscape across multiple global markets.
- Collaborate with stakeholders to design a high-level operating model that addresses the varying needs of different markets.
- Develop service design strategies that ensure the new data stewardship service meets the specific requirements of each market while maintaining overall consistency.
- Work closely with the project management team to plan and execute the initial rollout of the new service to selected markets.
- Engage with stakeholders across different regions to ensure alignment with the new service design and operating model.
- Identify potential challenges in service adoption and develop strategies to mitigate them.
- Oversee the transition of markets to the new service, ensuring a smooth and successful implementation.
- Provide continuous feedback and refinement of the service design and operating model based on real-world implementation.
Qualifications and Skills:
- Strong experience as a Business Analyst with additional expertise in service design and operating model design.
- Demonstrated ability to lead and manage service design projects from concept to implementation.
- Exceptional stakeholder management and communication skills.
- Experience working in a global or multi-market environment, with an understanding of cultural and operational differences.
- Ability to think strategically and creatively to design services that meet diverse market needs.
- Strong project management skills, with the ability to manage multiple tasks and deadlines.
- Experience in data stewardship or data management is a plus.
(Please note, I cannot consider candidates without clear experience across Service Design & Business Analysis projects).
