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Housing Officer
1 month ago
Key Responsibilities
* Neighborhood Management: Oversee a defined area, delivering responsive housing management services that meet customer satisfaction and value-for-money goals.
* Resident Engagement: Lead initiatives to foster resident engagement, community development, and consultative efforts to enhance customer-focused services.
* Tenancy Enforcement & Guidance: Advise residents on their tenancy rights, enforce conditions when necessary, and provide support for legal actions, including acting as a witness in court if needed.
* Anti-Social Behaviour (ASB) Management: Address and resolve ASB complaints, working closely with residents and partner agencies to create safer communities.
* Collaborative Working: Partner with internal teams (e.g., Repairs, Rehousing, Family Support) and external agencies to ensure the holistic support of tenants.
* Leasehold Management: Manage queries and communications with leaseholders regarding service charges, maintenance, and improvement programs.
What We’re Looking For
* Experience in tenancy or housing management, ideally within a social housing or community-focused setting.
* Knowledge of housing legislation, tenancy sustainment, and ASB management.
* Strong communication skills and the ability to build rapport with diverse residents and partner agencies.
* Proactive problem-solver with experience in resident engagement and community initiatives.
Why Join Us?
* Make a Difference: Directly contribute to building safer, thriving communities.
* Collaborative Culture: Work closely with diverse teams and external partners.
* Professional Growth: Access development opportunities to further your career in housing management