Customer Service Assistant

4 weeks ago


Brentwood, United Kingdom Pin Point Recruitment Full time
Customer Service Assistant
Brentwood
£28,500 per annum
We are looking for a Customer Service Assistant for a chemical manufacturing company based in Brentwood.
The company have been established since 1979 and have 9 sites across the UK with the Brentwood being the headquarters. They supply both bulk and packed chemicals to a variety of industries including agriculture, water, steel production, energy utilities, pharmaceuticals, and homecare products.
Company Benefits:
* Life Cover from day one of employment
* Private Health Care
* Death in service
* Auto-enrolment Company Contributory Pension Scheme
* Cycle to work scheme
Job Role:
* Answering of the customer service telephone lines and ensuring that cover is in place across busy periods of lunch, holidays and sickness.
* Taking customer orders via phone, fax and email and entering the orders onto the company Sage Line 500 system in a timely manner.
* Supporting the transport department to ensure that deliveries to customers are recorded on to our automated ORTEC transport planning system on a timely basis and are accurate.
* Answering customer enquiries or passing them on to the appropriate department for resolution, providing the customer with appropriate information, helping to solve problems and dealing with complaints.
* Supporting the department to balance workload during periods of high volume or absence due to holidays or sickness.
Skills Required:
* Able to confidently use Word and Outlook and is IT literate
* Experience dealing with customer over the phone
* Able to multitask
* Excellent communication skills
Apply now for more information

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