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Key Account Manager

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United Kingdom Carnect Full time

Carnect is a leading car rental distribution specialist working worldwide with a portfolio of over 150 car rental suppliers. Through Carnect's class-leading technology and intelligent solutions, our clients (OTAs, Bedbanks, Tour Operators, Travel Agencies and membership organisations) are able to access a massive range of car rental content, adapted to their individual requirements. Carnect was founded in Hamburg in 1999 as MicronNexus GmbH and is part of HBX Group.


HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. You can be based in Spain on in the UK.


JOB DESCRIPTION:


This role is to support Carnect’s expansion in the Business to Business (B2B) car rental solutions market mostly in the German market. The role is responsible for managing and growing existing accounts to whom we provide car rental solutions. This is a great opportunity for an experienced account manager to manage and develop a diverse portfolio of client accounts (including national, regional and global tour operators, online & retail travel agencies, hotel chains, destination management companies).


Main Objectives:

  • Focus on growth and development of existing clients through proactive management of assigned portfolio of accounts.
  • Identification and assessment of client’s critical needs and liaison with internal departments to find solutions.
  • Take actions based on daily/weekly analysis of clients’ performance.
  • Ensure the timely and successful delivery of solutions according to customer needs


Essential:

  • At least 3 years’ sales management experience in the B2B market, ideally within the travel/tourism industry including a proven track record of increasing sales through existing clients, and key account management.
  • Excellent knowledge of MS Office applications (Word, Excel & PowerPoint).


Desirable:

  • Degree or accredited experience in the field of Car Rental Business or Tourism


Skills Knowledge & Experience QUALIFICATIONS

  • Fluent in German & English with excellent communication and presentation skills (verbal and written). Additional language (Spanish or others) would be a major plus given the individual will be managing customers internationally.
  • Knowledgeable about the travel/tourism industry in particular car rental.
  • Strong business acumen and negotiation skills - able to drive insights, make commercially sound decisions and reach mutually beneficial agreements through a deep understanding of clients, the market, key business drivers and financial indicators.
  • A proactive, results-oriented individual who is comfortable working on their own initiative and driven by working towards targets. Highly motivated and hungry to progress their career.
  • Strong collaboration skills, customer and team focused, with the ability to engage and influence key decision makers
  • Exceptional organizational and project management skills. The individual needs to be detail oriented, take ownership and have a methodical approach to the management and maintenance of accounts
  • Comfortable managing multiple projects and activities in a demanding and rapidly changing business environment
  • A general understanding and interest in technology, particularly the features and benefits of different IT and web based solutions to connect and store data (e.g. XML, white label websites)
  • Experience working across multiple countries and regions and cultural awareness through working with global customers is advantageous
  • Flexible and adaptable to travel, including occasional overnight stays as required
  • Experience with CRM tools, e.g. Salesforce would be advantageous



You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work:

  • Within an innovative, engaging and multicultural environment.
  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.
  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.