Digital Workplace Lead

2 weeks ago

Wolverhampton West Midlands, United Kingdom OSB Full time

About the team:

Are you looking for a role to support colleagues across the OSB Group by designing, delivering and continually improving our digital workplace services?

As part of our transformation journeys, we are looking to accelerate the implementation of our standardised and scalable digital workplace services, enabling our colleagues to be productive from anywhere. This is a pivotal role in the End User Technology Team with a real opportunity to showcase your expertise and make a positive impact.

Our philosophy:

Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow:

Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.

What you will be doing:

In this role, you would be expected to design our Digital Workplace approach, focussed on performance, resilience, security, and scalability, therefore you will need to understand how to manage an estate of devices and applications.

The position holder will be entrusted to provide tailored solutions based on industry best-practice principals that ensure strong strategic positioning for future advancement and expansion of End User Technology (EUT) based upon of the Group's IT stakeholders' requirements.

You will be the conduit between operational support, architecture, business change and 3rd party support teams, providing the enterprise level knowledge to support architectural designs in delivery to BAU.

Your responsibilities will include…

  • Interacting with business stakeholders and End User Experience (EUX) Service Manager to ensure the user experience remains fit for purpose as OSB Group grows
  • Development and delivery of technologies within the Group and new service introduction
  • Providing technology roadmaps for the End User estate ensuring that it is fault tolerant and resilient by design
  • Responsible for technical escalation across all EUT technologies during BAU and the warranty period of new services, including managing supplier relationships with 3rd parties
  • Acts as End User Technology SME in relation to medium/large technical projects and complex work packages into business-as-usual operations
  • Proactively identify opportunities to create and deliver robust business case proposals which improve reliability, stability, and efficiency in the EUT space

Travel will be required between Chatham, Wolverhampton and London on a frequent basis

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous work experience including:
    • Designing (HLD/LLD) and implementing new technology solutions for Workplace Services
    • Software and hardware asset management
    • Producing option papers with emphasis on budget management, standardisation and end user experience
    • EUT monitoring, reporting and continuous service improvement
  • Strong knowledge of MS Exchange Online and Office 365
  • ITIL Foundation certification is essential

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

INDHP

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