Digital Systems Lead

4 days ago

West Midlands, United Kingdom Football Association Limited Full time

Are you a Digital Systems Lead looking for a new challenge?

You will oversee the management and administration of digital systems within the Learning & Development (L&D) team in FA Learning.

You will be the primary point of contact for all digital learning system configurations, enhancements, and issue resolution. You will act as the Learning Experience Platform (LXP) and CommunityAdministration super user, working with our digital team and external vendors to ensure the successful implementation of the LXP and the ongoing development, management and maintenance of all digital systems across FA Learning.

What will you be doing?

  • Manage all digital learning systems within the L&D team, including the LXP,and community-related learning platforms.
  • Act as the administration super user of all digital learning systems within the L&D team, including the LXP, Community, and related learning platforms.
  • Evaluate and optimise digital learning systems within the L&D team to improve user experience and administration efficiency by implementing system enhancements, updates, and integrations.
  • Train and support FA Learning team members on LXP and Community functionality and best practices.
  • Identify and resolve system issues, coordinate upgrades and escalate technical support inquiries as needed with external vendors and service providers.
  • Manage the LXP and Community roadmap ensuring that system changes, capacity and developments are modelled and managed in line with personnel and technical resources.
  • Develop and maintain a QA process that is tailored to the testing of learning content and configuration of the LXP.
  • Establish system governance policies, procedures, and standards for the LXP.
  • Forecast, model and manage performance of all platforms within the L&D team, reporting against relevant KPIs.
  • Stay current with industry trends, best practices, and emerging technologies in learning systems and technology.
  • Executes additional tasks as required in order to meet FA Group's changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
  • As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

  • Degree in relevant subject area or equivalent experience.
  • Proven experience in digital systems administration, configuration, and optimisation within L&D.
  • Strong attention to detail and commitment to data accuracy and integrity.
  • Strong analytical skills with the ability to interpret and communicate complex data and insight.
  • Ability to train and support users at all levels of the organisation.
  • Strong familiarity with recognized E-learning technical standards.
  • Excellent written and communication skills.
  • Ability to manage concurrent projects, including those outsourced to external supplier and agencies.

Beneficial to have:

  • Experience of e-learning development or UI design.
  • Experience of working within a project team to configure a new platform.
  • Understanding of adult learning theories.
  • Understanding of social learning theories.
  • Experience of using Docebo LXP.

We are also searching for a Digital Systems Developer, advert can be found via our main careers page.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George's Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  • A hybrid working model which offers greater flexibility.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

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